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Should I wait for Windows 8? No. No. and No!

Should I wait for Windows 8? No. No. and No! Conclusion: Organisations that are still running Windows XP fleets are debating holding off a desktop refresh (to Windows 7) until Windows 8 becomes available. There are three key considerations to this discussion: product functionality,...

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Alan Hansell

Alan Hansell

Alan Hansell is an IBRS advisor who focuses on IT and business management. Alan is able to critique and comment on IT and business management trends, ways to justify and maximise the benefits from IT-related investment, IS management development and the role of the CIO. Alan has extensive experience in IT management, consulting and advising senior managers in matters related to IT investment. He was a Director in Gartner's Executive program and adviser to over 50 CIOs and business managers and before joining Gartner a consultant with DMR Group. He also worked as an IS professional, manager and industry consultant for IBM for nearly 30 years. Alan is a CPA and Associate of Chartered Institute of Secretaries.

Charge Back Options for IT Expenses

Analyst: Alan Hansell Date: 2006-05-28
One of the dilemmas facing senior managers is whether to allocate IT expenses to a service type or absorb them as a corporate overhead. The problem is compounded when a direct expense, attributable to Cost of Sales for a service or product, is involved. If it is absorbed as a corporate overhead unit costs needed to determine pricing will be hard to identify. When issues, such...

RFPs - For the Best Deal - Get the Requirements Right

Analyst: Alan Hansell Date: 2006-04-28
Astute managers know that by developing comprehensive requirements for an RFP for IT hardware or services and engaging potential providers so they understand them, the probability they will get the best deal for their organisation is high.

Picking the Right Project Manager

Analyst: Alan Hansell Date: 2006-03-28
The literature is replete with reasons why projects fail but strangely one that rarely gets mentioned is, ‘appointment of an inappropriate project manager’ or equivalent. Picking the right person for the right project is not difficult providing some guidelines, related to identifying the skills, attributes and personality type preference of the person, are followed and the type of...

Help Desks and Contact Centres - Similar, but Increasingly Different

Analyst: Alan Hansell Date: 2006-02-28
Organisations, which enable customers to transact business over the phone must continually re-evaluate the effectiveness of their business model and exploit emerging technologies to enhance the customer’s experience. Failure to do so will put them at a competitive disadvantage.

Legacy Systems - Develop a Support and Action Strategy Now

Analyst: Alan Hansell Date: 2006-01-28
Without a support strategy for legacy systems and technology, organisations run the risk of getting caught short when a vendor withdraws support or staff maintaining the systems, the problem is compounded when few, if any, staff have the support skills required, which is often the case for legacy application systems.

Getting Buy-in to Replace Legacy Systems

Analyst: Alan Hansell Date: 2005-12-28
Getting senior management to invest in replacing a system or suite of software that has served the organisation well and persuading them to invest in its replacement is often a tortuous task. To succeed, persistence and a preparedness to engage in organisational politics by convincing managers of the need to change, is needed.

A Step Nearer to Effective IT Governance

Analyst: Alan Hansell Date: 2005-11-28
For CIOs sustaining effective IT Governance in an organisation is hard work, principally because most senior managers are preoccupied with meeting their performance targets and have little time to come to grips with the nuances of IT Governance. Helping these managers understand their role so they become informed participants in governance matters is an ongoing challenge.

Systems Integrators - Today's Master Tailors

Analyst: Alan Hansell Date: 2005-10-28
The need for systems integration skills in organisations that keep their IT processing in-house and those that use external service providers will continue to grow and increasingly be a differentiator in services offered to clients. Managers who do little to enhance the skills of professionals engaged in systems integration activities will be doing themselves a disservice and run the risk...

Under-invest in IT Asset Management Practices at Your Peril

Analyst: Alan Hansell Date: 2005-09-28
Every organisation needs to assess its level of maturity in the management of its IT asset at least annually. Because most managers focus on meeting service delivery levels, they can easily overlook the need to manage the life cycle processes for IT assets from acquisition to retirement. By not investing in initiatives to increase their level of maturity in IT assets management, as per...

Take the Stress out of the Performance Appraisal System

Analyst: Alan Hansell Date: 2005-08-28
Most organisations (and agencies) use a formal staff (including management) performance review or appraisal process to give everyone feedback on their contribution and insights into their strengths and weaknesses. While most organisations publish procedures on how the process should operate, it is typically left to busy line managers to implement it albeit, in my observation, in a patchy...
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