It's time to rethink your infrastructure vendor relationship

It's time to rethink your infrastructure vendor relationship Conclusion Leading IT organisations now recognise that selecting and integrating a mix of best-of-breed servers, storage and networks no longer adds value to their organisation. Instead they are purchasing Integrated Systems from a single...

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Jorn Bettin

Jorn Bettin is the IBRS advisor for risk management, knowledge engineering methodologies, semantic modelling, financial services software, large-scale architecture management, and software as a service. He has pioneered model-driven approaches, has co-authored three books that cover the management, engineering and quality aspects of Model Engineering, and regularly speaks at international conferences. In the late 90s he worked in methodology leadership roles at IBM and initiated the Eclipse Generative Modeling Tools open source project. Jorn has an extensive track record in guiding organisations through difficult technology transitions/paradigm shifts, which includes over 20 years of experience in the IT, banking, and insurance industries in Australia, Germany, Switzerland, and New Zealand.

The rise of high performance management teams

Analyst: Jorn Bettin Date: 2012-01-29

The Australian Institute of Management recognises that leadership and management will need to continue to evolve to keep up with technological innovation and globalisation. Whilst organisations are usually aware of the need to keep up with technological changes, they often struggle with the practical implications for management and impact on organisational structure. On the one hand operational management can increasingly be automated, and on the other hand the ability to build and lead high performance teams is gaining in importance. Having appropriate people in executive team leadership positions is critical.

Big data, low quality and a big gap in skills

Analyst: Jorn Bettin Date: 2011-12-29

Over the last decade, the volume of data that governments and private corporations collect from citizens has been eclipsed by the data produced by individuals, as photos, videos, and messages on online social platforms, and also the data produced by large scale networks of sensors that monitor traffic, weather, and industrial systems. Web users are increasingly recognising the risks of handing over data-mining rights to a very small group of organisations, whist getting very little in return. The pressure is on to develop robust solutions that not only deliver value, but also address concerns about data ownership, privacy, and the threat of data theft and abuse.

How much Enterprise Content Management is enough?

Analyst: Jorn Bettin Date: 2011-11-29

Does every organisation need a dedicated ECM system? Not necessarily. Given the breadth of the topic, it is common to use a combination of different systems to adequately address enterprise wide management of content. When embarking on an ECM initiative, it is important to set clear priorities, and to explicitly define the limits of scope, otherwise the solution that is developed may primarily be a costly distraction.

Executive education in information management and technology trends

Analyst: Jorn Bettin Date: 2011-10-24

Educating executives in the essentials of information management and related technology trends is an ongoing challenge. CEOs and board members are being bombarded with simplistic marketing messages from the big global IT solution vendors, as well as the messages from the most prominent local IT service providers. The same vendors usually target CIOs and senior IT managers with a bewildering set of new, “must-have” technologies every year. To avoid spending millions of IT dollars on dead ducks, vendor claims must be deconstructed into measurable aspects of product or service quality.

Domain Engineering - The missing link between customer needs and product/service design

Analyst: Jorn Bettin Date: 2011-09-28

The discipline of Enterprise Architecture has evolved from the need to articulate and maintain a big picture overview of how an organisation works, covering organisational structure, processes, and systems. Whilst Enterprise Architecture can assist in implementing industry best practices, several-fold improvements in productivity and quality are only possible if the organisation makes a conscious effort to attract and retain top-level subject matter experts, and if it commits to a so-called Domain Engineering / Software Product Line approach to the strategic analysis of market needs and the design of products and services.

The Art of lock-in Part 3

Analyst: Jorn Bettin Date: 2011-08-24

Lock-in to software technology always goes hand in hand with lock-in to knowledge. When using Commercial Off-The-Shelf (COTS) software, most of the lock-in relates to elements external to the organisation. In contrast, the use and development of open source software encourages development of tacit knowledge that extends into the public domain. It is time to move beyond the passive consumption of open source software, to remove business-risk inducing restrictions on the flow of knowledge, and to start actively supporting the development of open source software.

The Art of Lock-In Part 2

Analyst: Jorn Bettin Date: 2011-07-26

Lock-in is often discussed in relation to external suppliers of products and services. In doing so it is easy to overlook the lock-in relating to internal tacit knowledge and in-house custom software. The opposite of lock-in is not “no lock-in”, it is lock-in to an alternative set of behaviour and structures. Even though organisations can sometimes suffer from an excessive degree of external lock-in, organisations also benefit from lock-in, in the form of reduced costs and risk exposure. The art of lock-in involves continuously monitoring the business environment, and knowing when to switch from external to internal lock-in and vice versa.

The Art of Lock-In; Part 1

Analyst: Jorn Bettin Date: 2011-06-28

To date vendors such as Microsoft and Apple have been able to exploit operating systems as an effective mechanism for creating locked-in technology ecosystems, but the emergence of the HTML5 standard and Google Chrome sees the value of such ecosystems tending towards zero. Providers of Cloud Computing services are united by the goal of minimising the relevance of in-house IT, from hardware right up to operating systems and higher-level infrastructure software. Enterprise application vendors such as SAP1 and Salesforce.com are pulling in the same direction. To avoid sunk IT costs and a dangerous level of technology lock-in, any further developments of in-house architectures and applications that ignore this trend should be re-examined.

Reconnecting software quality expectations and cost expectations

Analyst: Jorn Bettin Date: 2011-05-24

In many organisations there is a major disconnect between user expectations relating to software quality attributes and expectations relating to the costs of providing applications that meet those attributes. The desire to reduce IT costs easily leads to a situation where quality is compromised to a degree that is unacceptable to users. There are three possible solutions: Invest heavily in quality assurance measures, Focus on the most important software features at the expense of less important ones, or Tap into available tacit domain knowledge to simplify the organisation, its processes, and its systems.

Last Word: Hi, this is your software talking!

Analyst: Jorn Bettin Date: 2011-05-20

Software: Ah, what a day. Do you know you’re the 53,184th person today asking me for an account balance? What is it with humans, can’t you even remember the transactions you’ve performed over the last month? Anyway, your balance is $13,587.52. Is there anything else that I can help you with? Customer: Hmm, I would have expected a balance of at least $15,000. Are you sure it’s 13,500? ...

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