Should I wait for Windows 8? No. No. and No!

Should I wait for Windows 8? No. No. and No! Conclusion: Organisations that are still running Windows XP fleets are debating holding off a desktop refresh (to Windows 7) until Windows 8 becomes available. There are three key considerations to this discussion: product functionality,...

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Phil Hassey

Phil Hassey is an IBRS advisor that focuses on managed service providers. Phil is able to comment on IT services procurement, business process outsourcing, Infrastructure outsourcing and management, GIS technologies and Green IT. Phil has over 15 years experience in corporate strategy, consulting and market intelligence, gained in a diverse range of organisations and industries. Aside from overall services trends, Mr. Hassey has a noted research expertise on emerging markets, both from a technology perspective and from a geographic focus. Prior to joining IBRS, he worked at IDC and Springboard Research driving research into the Services marketplace across the Asia/Pacific region. Prior to that, Phil had a significant experience in corporate strategy, marketing and research from working at Accenture and Lend Lease.

Boosting BI with location intelligence

Analyst: Phil Hassey Date: 2012-03-24

Location, or geospatial information, is a central but significantly under-utilised element of the volume of data created and leveraged by organisations. Location information is simply presented and leveraged as text, e.g. an address. But location information is not just about where an asset or activity is located, but rather, where it is located in relation to other assets or activity. That relationship is best presented visually.

Do not overlook the evolving value propositions of Indian IT service providers

Analyst: Phil Hassey Date: 2012-02-21

With cumulative revenue in excess of $1 billion, and penetration into the majority of ASX50 organisations, Indian based IT service providers are clearly a well-established and credentialed participant in the Australian IT environment. The adoption of these vendors by Australian organisations has continued to accelerate in recent years. An increased challenge for current and prospective customers is to understand the implications of evolving Indian provider capability and investment.

Key steps in establishing a Business Intelligence Competency Centre

Analyst: Phil Hassey Date: 2012-01-23

A competency centre for Business Intelligence (BI) must have an active mandate and involvement from the senior executive to sustain optimised delivery of the organisational BI strategy. This leadership is a key factor in the ability to successfully deliver the initial benefits of the competency centre within a three month development period, establishing long term benefits.

Why have a Business Intelligence Competency Centre?

Analyst: Phil Hassey Date: 2011-12-30

The implementation of, and ongoing investment in Business Intelligence (BI) solutions have regularly failed to meet organisational expectations, both in terms of business outcomes and cost1. Further highlighting this, the most recent Gartner predictions for 2012 highlight that by 2015, more than 85% of Fortune 500 companies will have failed to effectively exploit Big Data (and by extension BI) to achieve competitive advantage2. As an outcome, consideration of the establishment of a BI Competency Centre is relevant for a large number of organisations who wish to improve outcomes of BI within their organisation. The establishment of the centre of excellence can align resources, focus capabilities and ensure education of projects and processes are shared across the organisation.

Ensuring that IT can lead Business Intelligence across the organisation

Analyst: Phil Hassey Date: 2011-11-30

The implementation of Business Intelligence is critical to the optimised operation of even the most basic business functions. When executed well it provides quantifiable competitive advantage for private sector organisations, and improved service delivery outcomes for the public sector. IT has a significant opportunity to enhance its business relevance by ensuring that Business Intelligence best practice is active and transparent across the organisation. Organisations without a comprehensive investment and capability in Business Intelligence will struggle to complete and will operate below their potential.

Outsourcing pricing evolves. Is your organisation ready for Gainshare

Analyst: Phil Hassey Date: 2011-10-26

Gainshare models have started to emerge as a way of evolving IT and BPO outsourcing and increasing measureable financial benefits of outsourcing. Gainshare is immature and not without challenges, but can be a proof point of a mature outsourcing philosophy by an organisation.

Preparation provides an essential foundation to meet outsourcing objectives

Analyst: Phil Hassey Date: 2011-09-25

Despite a long history of IT Infrastructure and applications outsourcing in Australia and New Zealand, too many outsourcing contracts fail to maximise client outcomes due to a range of factors that are fundamentally easy to overcome. Improved outcomes start with improved process up front. Organisational failure to identify and leverage appropriate resources, in parallel with hard deadlines that are too tight to clarify the appropriate level of complexity, provide the wrong environment to start to generate value. The organisation must focus limited upfront resources on the fundamental business and technology issues that will generate the most value from the outsourcing relationship, and not waste resources on those factors that have limited long term value or potential downside.

Do not believe everything you read. IT outsourcing can provide innovation.

Analyst: Phil Hassey Date: 2011-08-23

For outsourced IT or business processes, innovation that is measurable and practical must be managed and aligned with your outsourcing provider. The further up the business value chain you engage in offshoring and outsourcing, the more critical this development and integration of innovation becomes. Unfortunately in practice this has proven more difficult. As a result, innovation in outsourcing contracts has been lacking. This lack of success has led to questions around the actual potential for outsourcing to provide innovation. of the actual capability for outsourcing and innovation.

Can meeting room management software make your workplace smarter?

Analyst: Phil Hassey Date: 2011-07-23

Investment in meeting room management systems is becoming increasingly important for organisations looking to modernise and optimise their facilities. It is however a complex investment. The investment will fail if appropriate stakeholders’ perspectives are not included in the process and if an objective analysis of user requirements fails to occur. When executed correctly, the definition of a meeting room can be expanded, ensuring efficient use of assets such as car parks, lockers and technology.

The state of Infrastructure Management in Australia - Developing a strategy for benefits that go beyond cost saving (Part 2)

Analyst: Phil Hassey Date: 2011-06-29

Australian IT organisations should be setting the bar higher to extract maximum value from outsourcing arrangements. Furthermore, if the level of outcomes for many providers has been exceeded, it is often only because those expectations were set so low, with a focus on organisations pushing off low-hanging IT functions. Clearly the blame in allowing the sub-optimal outcomes to occur is shared by both vendor and customer. Organisations must ensure that they are evolving the way in which they manage their outsourcing vendors to take advantage of cloud and utility based service delivery.

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Phil Hassey