Should I wait for Windows 8? No. No. and No!
Conclusion: Organisations that are still running Windows XP fleets are debating holding off a desktop refresh (to Windows 7) until Windows 8 becomes available. There are three key considerations to this discussion: product functionality,...
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Taking the fall - itnews- 11 Aug 2011
Why should you keep your vendor out of the public firing line?
Writing up a post incident report to customers is a position few IT project leaders want to find themselves.
The support desk is swamped with tickets, many of which are lodged by the same customers for the same issue. Those with direct lines into senior IT staff are bypassing that mess altogether.
Everyone wants answers. What's the root cause? Who (or what) caused services to be off line?