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Whilst management might devise complex rating and weighting systems to rank proposals from managed services providers proposals, what matters in the long run is determining who can ‘walk the talk’ and manage the IT infrastructure successfully. Making this determination is not easy.

While some international analyst firms claim the economic crisis will cause Green issues to fall off the IT agenda, in Australia we beg to differ!

Reducing the environmental footprint of the Desktop has become an important topic for many organisations. Organisations that have undertaken a Green Desktop initiative report excellent returns from low risk operational and behavioural changes that avoid the massive capital projects associated with radical changes to the desktop deployment model such as Thin Desktops.

During any economic downturn the IT departments, which as a standard process have been constantly reviewing their structure and value, will be better placed to ensure that any proposed cost cutting exercises do not inhibit their capabilities to deliver satisfactory support and service. Further they will be in a position to react quickly and efficiently when the downturn concludes and the econ...

When IT related services are supplied by an external provider successful delivery hinges on the performance of the contract manager. Identifying the right person for the role of contract manager and helping the assigned manager acquire the skills needed is critical for delivery of quality services.

The balance of information power is skewed in favour of knowledge intensive organisations, to the detriment of information-poor organisations and individuals. Reliable, high quality information distilled from Software as a Service users is evolving into a powerful currency that can be translated into financial profit via the sale of ad space and other techniques.

Exploring better content management solutions to remain competitive and to raise the value of online investments is a wise policy to adopt now. With much slower economic prospects ahead, gaining greater efficiency or reaching users in better ways is going to be necessary.

A monthly review of all of the sourcing activity, upcoming tenders and news items

To get the most from their IT vendors, buying organisations must understand the underlying importance of each of their vendors to the organisation, and their potential to work with the organisation to help achieve business goals. A structured approach to building a vendor portfolio will allow key vendors to be identified and for the process of building strategic, partnership type relationshi...

The financial press has begun using the term GFC as a short form for the Global Financial Crisis. Whilst outside the scope of this paper to speculate on the length and socio-economic effects of the GFC, there is no doubt that its impact will be experienced widely across business sectors and indeed within government. As consumer confidence recedes, corporate earnings shrink and revenue forecasts ar...