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Conclusion: While the increased adoption of public IaaS1 can reduce cost and simplify technology procurement challenges, IaaS does not meet all IT organisations’ sourcing requirements such as legacy applications maintenance and IT service management. Hence, IT organisations are left with no alternative but to use multiple service providers to satisfy ...
Section: Content | Category: As a Service | Date: Thursday, 02 June 2016 | Hits: 279
Conclusion: Organisations considering applications migration to a Cloud service provider may lack the experience to understand potential risks or how to select a service provider. This may result in budget overrun or inability to meet business needs. While planning to engage a service provider, a “Plan B” (to invoke in case of failure) is needed to ...
Section: Content | Category: Governance & Planning | Date: Wednesday, 03 August 2016 | Hits: 705
... and adding a robotic overlay is a total waste of resources. Basic RPA applications do not need IT coding and can reduce repetitive tasks and improve accuracy. In more complex situations, use of RPA platforms and tools relies on leveraging IT systems integration in providing robotic aid to human intuitive decision-making. Observations: RPA Market ...
Section: Content | Category: Operations & Service Delivery | Date: Sunday, 01 January 2017 | Hits: 402
... service are emerging in four broad generations of deployment: Business process, work flow and customer service have morphed from document and transaction-centricity to augmentation by social networking and mobility applications, followed by increasing support from a conversational (Chat) model aided by interactive robotic speech, and in future, ...
Section: Content | Category: Operations & Service Delivery | Date: Saturday, 03 December 2016 | Hits: 334
Conclusion: This month, there has been a particular focus on service-based Cloud offerings. As this market matures, there are increased concerns regarding vulnerabilities that arise when using evolving environments without adopting new enabling tools and processes to support a shift. Approaches, such as retaining legacy applications in a new ...
Section: Content | Category: Sourcing & Staffing | Date: Sunday, 31 January 2016 | Hits: 198
Conclusion: One of IT organisations’ objectives must be to reduce the total service cost of legacy applications by migrating them to a Cloud environment. However, achievement of the desired success largely lies in limiting the scope variations of Application-as-a-Service contracts and controlling the hidden cost drivers. This requires leveraging the ...
Section: Content | Category: As a Service | Date: Saturday, 03 December 2016 | Hits: 1196
... and use their own devices (and in some cases their own applications) while those responsible for information governance seamlessly maintain control over the organisation’s enterprise information, privacy and security. Observations: Over the next few years, digital disruption will present a significant challenge to existing IT departments. They will ...
Section: Content | Category: Governance & Planning | Date: Monday, 02 November 2015 | Hits: 317
Conclusion: Organisations typically discuss the selection of enterprise mobility development in terms of web-based applications versus native applications, which quickly leads to debates regarding cross-platform tools versus standardising on one platform, such as iOS or Windows10. This is entirely the wrong way to think about enterprise mobile application ...
Section: Content | Category: Applications | Date: Wednesday, 02 September 2015 | Hits: 600
Conclusion: IT organisations wishing to migrate in-house services to public cloud should ensure that service providers understand the complexity of the in-house architecture candidate for cloud migration. This can be achieved by identifying the in-house service failure points within the legacy applications and their associated infrastructure. The service ...
Section: Content | Category: Operations & Service Delivery | Date: Saturday, 26 October 2013 | Hits: 698
Conclusion: Disaster recovery continues to be an issue for many clients. Approaches based on tape have a low cost benefit but often recovery takes too long to meet the business’ requirements. The popular new approach of replicating data to a secondary data centre enables rapid recovery but at a cost which is prohibitive for some applications or smaller ...
Section: Content | Category: Infrastructure | Date: Friday, 31 January 2014 | Hits: 1846