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Conclusions: Mobility and the exploitation of applications and content on mobile devices have been growing with furious speed in the last year. Although some organisations are moving to broaden or enhance their distribution channels through mobile, many Australasian organisations are employing a “smoke and mirrors” strategy to disguise their tardiness. The ...
Section: Content | Category: Governance & Planning | Date: Tuesday, 28 August 2007 | Hits: 463
Conclusion: With a degree of inevitability the Web 2.0 bandwagon has reached CRM. And the reason is obvious: with so many Web 2.0 applications and media moving users to be engaged in some way, either by posting to blogs, or video and creating their own mashups, the engagement is interpreted as a sign of reinvigorated possibilities through CRM channels. ...
Section: Content | Category: Governance & Planning | Date: Sunday, 28 October 2007 | Hits: 492
... is another fad or is here to stay. Early adopters claim SOA is worth the investment and, if used in conjunction with Web Services to link to other applications including legacy systems, a productivity enabler. Nevertheless, these adopters point to the need for a disciplined approach by developers and its use only when justified on business grounds. Observations: ...
Section: Content | Category: Infrastructure | Date: Saturday, 28 October 2006 | Hits: 453