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... value-added services. In this IBRS Master Advisory Presentation (MAP), IBRS outlines the high-level issues, surrounding Running IT as a Service from both business and technology viewpoints.This MAP is designed to guide and stimulate discussions between business and technology groups and point the way for more detailed activity. It also provides links ...
Section: Content | Category: As a Service | Date: Monday, 14 September 2015 | Hits: 769
Conclusion: with the increased adoption of SaaS for business systems (e. g. ERP), new SaaS providers continue to appear in the market. While those providers are offering easy-to-use products and low start-up costs compared to running in-house business systems services, there is a risk that some service providers might cease to do business. As a result, ...
Section: Content | Category: Governance & Planning | Date: Sunday, 01 March 2015 | Hits: 416
Conclusion: Running IT-as-a-Service requires offering broad IT services tied to external-value that goes beyond meeting or exceeding SLA targets. This is because the majority of existing SLAs are IT centric and vaguely relate to business value. Much of this issue is related to IT Groups’ lack of business analysis skills and IT ad hoc methods to comprehend ...
Section: Content | Category: Operations & Service Delivery | Date: Thursday, 29 January 2015 | Hits: 632
Conclusion: IT organisations adopting IT-as-a-Service practices are often challenged by limited resources to meet service demands, especially in the IT Operations space. IT operations groups should develop supply/demand models that link to business priorities and ensure funds allocation. These models will enable IT organisations to meet client necessities, ...
Section: Content | Category: Operations & Service Delivery | Date: Tuesday, 31 March 2015 | Hits: 663
Conclusion: IT organisations developing IT policies in isolation from business units1 will face challenges to tie policies to business drivers and limit policies acceptance rate. IT organisations should formulate policies by involving business units at an early stage in policy scope discussion. IT best practices2 should be leveraged to develop reliable ...
Section: Content | Category: Operations & Service Delivery | Date: Friday, 31 October 2014 | Hits: 420
Conclusion: Business departments not getting the services they want from their IT departments see Software as a Service (SaaS) as a very attractive alternative to get applications currently not being provided or to replace unsatisfactory or poorly supported applications. CIOs must be prepared to find (possibly renegade) SaaS applications in use in their ...
Section: Content | Category: Governance & Planning | Date: Monday, 28 July 2008 | Hits: 469
Conclusion: With the local availability of VMware’s Infrastructure as a Service (vCloud Air), all Australian VMware customers should consider it for self-service dev/test environments, virtual desktops, and more importantly DR as a Service (DRaaS). Savvy CIOs will use low risk, low cost practical experiments to develop in-house skills and experience ...
Section: Content | Category: Infrastructure | Date: Sunday, 31 May 2015 | Hits: 682
Conclusion: Whilst SaaS (Software as a Service) using Cloud computing has helped commoditise IT, it is not always the ideal replacement for in-house application development. Instead the axiom ‘look before you leap’ applies, and SaaS assessed on a case-by-case basis (including not only potential benefits but also the hidden costs, such as contract breakage ...
Section: Content | Category: Governance & Planning | Date: Tuesday, 29 January 2013 | Hits: 753
Conclusion: As cloud services - typically Software as a Service - become increasingly accepted, the IT industry is gaining valuable experience in the actual risks of putting data in the cloud. Most of these risks centre around data confidentiality. Knowing the actual risks, rather than the fear, uncertainty and doubt that vendors and security consultants ...
Section: Content | Category: Security Leadership | Date: Saturday, 28 January 2012 | Hits: 998
Conclusion:The balance of information power is skewed in favour of knowledge intensive organisations, to the detriment of information-poor organisations and individuals. Reliable, high quality information distilled from Software as a Service users is evolving into a powerful currency that can be translated into financial profit via the sale of ad space ...
Section: Content | Category: Applications | Date: Friday, 31 October 2008 | Hits: 556