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... on a communication link between subsystems, the software wrappers enable the reconfiguration by replacing or augmenting the protocols they use. 2 "Selecting a Software as a Service Solution – The ‘SaaSability’ Questionnaire", IBRS, March 2007 3 "Working with MSPs: accept your ticky-tackiness and then outsource it", IBRS, October 2007 ...
Section: Content | Category: Articles | Date: Sunday, 28 October 2007 | Hits: 378
... major operational incident. Next Steps Review all currently running initiatives and projects that are associated with Service Oriented Architecture (SOA), Web Services, or Software as a Service (SaaS) from the perspective of their objectives and their projected time horizons. Ensure that the objectives with respect to service orientation are aligned, ...
Section: Content | Category: Applications | Date: Wednesday, 28 November 2007 | Hits: 450
Conclusion: In recent months several Tier-1 Australian and New Zealand vendors have announced, and in some cases delivered, locally hosted Infrastructure as a Service (IaaS)1. These announcements will reduce Business and IT Executives’ perception of the risk of adopting IaaS, and result in greater interest in using cloud as a “lower cost alternative” ...
Section: Content | Category: Infrastructure | Date: Sunday, 31 October 2010 | Hits: 561
... of the Cloud – ‘Everything as a Service’. Traditionally, executives and managers within organisations have been valued, whether directly or indirectly, on the size of their operations, staff numbers and total budget or in short – What they control within the organisation. When looking at new initiatives or strategic planning, one of the first questions ...
Section: Content | Category: Governance & Planning | Date: Tuesday, 20 August 2013 | Hits: 511
... their limitations, and the likely impact on traditional IT groups is essential for any organisation that is engaged with, or considering being engaged with cloud services – which is everyone. Observations: Software as a Service (SaaS) solutions, such as SalesForce, NetSuite, Google Apps, DropBox, etc. have passed the point of being seen as ‘risky’ ...
Section: Content | Category: Operations & Service Delivery | Date: Wednesday, 31 July 2013 | Hits: 754
... model Many vendors operate a pricing model that depends on the level of usage of the system, i.e. some version of pay as you go. Whilst pay-as-you-go pricing is used by some Software as a Service solutions, the classical approach of yearly cost-per-seat or per-user is still common practice. Usage pattern Determined by specific ...
Section: Content | Category: Operations & Service Delivery | Date: Tuesday, 26 November 2013 | Hits: 639
... levels) to business lines. Given the increased adoption of cloud services, ITSM as a Service was released to the market (e.g. Unisys, ServiceNow). Some Australian organisations have already been using ServiceNow for the last three years. ITSM as a service promises addressing the difficulties of traditional in-house ITSM rollout by implementing a customised ...
Section: Content | Category: Operations & Service Delivery | Date: Sunday, 29 December 2013 | Hits: 631
Conclusion: CIOs must avoid being swept up by the hype concerning SaaS (Software as a Service) and approach each business case on its merits. While the immediate net benefits may be appealing, it is important to evaluate whether the long-term benefits are sustainable and the risks manageable before entering into a service contract. Observations: ...
Section: Content | Category: Security Leadership | Date: Saturday, 23 November 2013 | Hits: 689
... Advisory Board as a Service Owner and as a more permanent member of the CAB. Next Steps: Coordination between IT and Cloud providers is critical to ensure that beneficial changes can be made with minimum disruption to IT services and business operations. To develop a comprehensive plan, organisations can take a number of steps: Review all ...
Section: Content | Category: Operations & Service Delivery | Date: Monday, 23 June 2014 | Hits: 773
... WCMs offer integration with third-party web analytic solutions – mainly SaaS (software as a service) web analytic services such as WebTrends. Even with the close connection between WCM and WAS, web analytics must still be considered as a separate issue to web content management. The reason for this is that different organisations require very different ...
Section: Content | Category: Applications | Date: Thursday, 28 June 2007 | Hits: 369