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... primarily focuses on in-house service improvement, but lacks the mechanisms to handle outsourcing arrangements whereby, failure to meet services levels would lead to legal and financial ramifications. To improve ITIL governance, the following critical issues must be addressed: Lack of Quality Assurance (QA) test environment to minimise service ...
Section: Content | Category: Operations & Service Delivery | Date: Monday, 30 September 2013 | Hits: 1838
Conclusion: One of the hidden costs of IT occurs when an organisation is paying more for a vendor’s services than the value provided. This cost will not be evident nor eliminated unless management regularly reviews and measures each major vendor’s performance and takes corrective action when needed. Failure to review and measure could be career limiting ...
Section: Content | Category: Governance & Planning | Date: Monday, 22 August 2011 | Hits: 845
... hasty, inappropriate decisions but must be approached in the manner of any software applications system implementation, with the appropriate governance and management. Conclusion: It may seem that recognition of the risks associated with a reliance on legacy application software systems and the need to migrate these systems should be obvious ...
Section: Content | Category: Governance & Planning | Date: Monday, 28 January 2008 | Hits: 434
... all their needs. This will increase clients’ governance cost of service providers and extend the duration of external services acquisition. As a result, a service broker model has emerged to provide one single point of accountability to all sourcing deliverables, simplify go-to-market strategies and fulfil the Cloud migration requirements in a cost-effective ...
Section: Content | Category: As a Service | Date: Thursday, 02 June 2016 | Hits: 406
Conclusion: Given that the public cloud value is maximised when end-to-end SaaS is reached, IT organisations’ misunderstanding of SaaS building blocks, business applications architecture integration and lack of mature multi-sourced environment governance will limit SaaS public cloud adoption. CIOs should establish a cloud sourcing strategy to assess ...
Section: Content | Category: Governance & Planning | Date: Thursday, 29 August 2013 | Hits: 789
Conclusion: Organisations, large and small, have invested time and money over the past 5-10 years in improving ICT project success. Skilled project managers, governance groups, increased executive awareness and improved processes have all combined to improve the probability of a successful project. However, recognising when to cut the losses of a failing ...
Section: Content | Category: Operations & Service Delivery | Date: Tuesday, 23 April 2013 | Hits: 3831
Conclusion: There are many different Hybrid Cloud approaches, each with different costs, risks and benefits. Organisations should evaluate the alternatives to find which is best aligned to their business requirements, then update IT governance processes to guide the organisation towards the chosen Hybrid Cloud strategy. Failure to align to the right ...
Section: Content | Category: Infrastructure | Date: Wednesday, 01 October 2014 | Hits: 898
Conclusion: Remediating major systems is not a job for the faint-hearted or over-confident IT managers. Poor governance decisions and excessive optimism can easily lead to project failures (and ruin careers). Conversely smart decisions combined with sound project leadership can increase the probability of success and enhance careers. Observations: ...
Section: Content | Category: Applications | Date: Wednesday, 25 June 2014 | Hits: 918
... a pragmatic approach which considers the culture and relative maturity of the organisation will assist in improving this key area of IT investment governance. Observations: Little Change over Time: Organisations tend to develop benefits management competencies and governance rigor at the beginning of the investment process, during the business case ...
Section: Content | Category: Governance & Planning | Date: Tuesday, 30 June 2015 | Hits: 524
Conclusion: Governance committees face a number of challenges that can undermine their effectiveness. These challenges include groupthink, a focus on individual responsibilities rather than organisation-wide benefits and trust issues. Experienced independent external advisors can play an important role in overcoming these challenges. Observations: ...
Section: Content | Category: Governance & Planning | Date: Friday, 31 July 2015 | Hits: 609

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