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Conclusion: Organisations, large and small, have invested time and money over the past 5-10 years in improving ICT project success. Skilled project managers, governance groups, increased executive awareness and improved processes have all combined to improve the probability of a successful project. However, recognising when to cut the losses of a failing ...
Section: Content | Category: Operations & Service Delivery | Date: Tuesday, 23 April 2013 | Hits: 3769
Conclusion: One strategy to implement IT-as-a-Service models is to outsource the IT delivery capability to multiple service providers. However, the IT organisation remains accountable for the success of the outsourced arrangements. This requires the IT organisation to have a mature procurement and service provider governance function. The rationale ...
Section: Content | Category: As a Service | Date: Thursday, 02 November 2017 | Hits: 124
... undertake the migration without disrupting the current business operations. IT Procurement Managers should: Establish governance arrangements underpinned by an effective organisational structure, tools and processes to select the service broker Request the acceptance of the transition plan to become a prerequisite to contract signature Manage ...
Section: Content | Category: As a Service | Date: Wednesday, 02 August 2017 | Hits: 324
... impacted when organisations seek to embrace deep collaboration: identity management and information governance. Identity management must change to allow information to be shared with and worked upon by external parties. Records management/compliance must change to enable an asynchronous knowledge management lifecycle. Both of the above have policy ...
Section: Content | Category: Applications | Date: Saturday, 02 September 2017 | Hits: 292
... as well as ongoing IT governance arising from gaps in critical decision-making information. To avoid these risks, organisations should maintain the content of each IT planning element as a separate deliverable even if the desire, or requirement, is to regularly produce an “annually” updated composite document. Observations: In October 2006, the ...
Section: Content | Category: Governance & Planning | Date: Thursday, 02 November 2017 | Hits: 151
Strong and clearly defined account management governance procedures are vital in helping to ensure a continuing good and professional relationship between customers and their outsourcing supplier. However merely defining these procedures in the successful tender and in the outsourcing contract is insufficient without strict adherence to them. ...
Section: Content | Category: Sourcing & Staffing | Date: Thursday, 29 January 2009 | Hits: 411
Conclusion: Many municipalities and civic enterprises contemplating Smart City initiatives are simply not capable of implementing them because they lack the leadership, partnering skills, corporate experience, skills, sophistication and organisation required to address these global urban planning and ICT developments locally1. The remedy is at Governance ...
Section: Content | Category: Governance & Planning | Date: Monday, 03 July 2017 | Hits: 236
... different ways. This can cause stakeholders – both within ICT groups and within the organisation more broadly – to take actions that deviate from the original intent, or that resist attempts to change. Even when organisations have put in place governance and processes to reconfirm stakeholders’ understanding of the initiative’s intentions, reinterpretations ...
Section: Content | Category: Workplace Innovation | Date: Tuesday, 04 October 2016 | Hits: 978
... wishing to rely on external services must evolve to ‘plan/procure/govern’ structure to emphasise strategic service planning and hire specialised service providers’ governance skills. This shift should ensure mutual trust and respect between parties, well-defined service levels and clear roles and responsibilities. IBRS estimates the cost of the governance ...
Section: Content | Category: As a Service | Date: Saturday, 06 May 2017 | Hits: 548
... previously disparate solutions. In the short term, it means that selecting a solution to meet a specific need – say creating and delivering eLearning resources to the workforce – must factor potential future needs of the workforce and the broader issues of Human Capital Management. ICT groups need to proactively provide guidance and governance to HR ...
Section: Content | Category: Applications | Date: Saturday, 06 May 2017 | Hits: 389