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Conclusion: IT organisations wishing to migrate in-house services to public cloud should ensure that service providers understand the complexity of the in-house architecture candidate for cloud migration. This can be achieved by identifying the in-house service failure points within the legacy applications and their associated infrastructure. The service ...
Section: Content | Category: Operations & Service Delivery | Date: Saturday, 26 October 2013 | Hits: 711
Conclusion: IBM’s launch of its PureSystems line of hardware completes the vendor line-up for Integrated Systems. While this does not dramatically change the market it does further solidify our 2009 prediction that IT infrastructure is transitioning to a new procurement and deployment model. However, due to internal barriers adoption rates are modest ...
Section: Content | Category: Infrastructure | Date: Saturday, 30 June 2012 | Hits: 890
Conclusion: Infrastructure as a Service (IaaS) is starting to be used in dev/test and production environments by many ANZ organisations. CIOs who get IaaS right will create significant benefits for their organisation, both in cost and agility, and greatly improve the perception of IT with their peers in the organisation. However, a general lack of ...
Section: Content | Category: Operations & Service Delivery | Date: Tuesday, 30 July 2013 | Hits: 713
Conclusion: Driving value from Infrastructure as a Service (IaaS) requires more than just a technical evaluation. IT Organisations must get clear understanding of the features and benefits of the billing model and how these are aligned to, and can be used to drive, the business’ objectives (e.g. faster time to solution, rapid scale-up and down, infrastructure ...
Section: Content | Category: Operations & Service Delivery | Date: Saturday, 31 August 2013 | Hits: 772
Conclusion: Cloud infrastructure and platforms have started to alter the landscape of data storage and data processing. Software as a Service (SaaS) Customer Relationship Management (CRM) functionality such as Salesforce.com is considered best of breed, and even traditional vendors such as SAP are transitioning customers to SaaS solutions. The recent ...
Section: Content | Category: Operations & Service Delivery | Date: Sunday, 30 June 2013 | Hits: 750
Conclusion: A decision to migrate an enterprise’s desktop operating environment from Microsoft Windows XP to Windows Vista in the near term, or to wait until Windows 7 is available, is both technically and politically complex. The final decision depends heavily upon many interrelated IT infrastructure factors, as well as business issues, not in the ...
Section: Content | Category: Vendors | Date: Wednesday, 29 April 2009 | Hits: 542
Conclusion: The role of the traditional service desk has been to act as the single point of contact for clients for operational incidents and to track their resolution. With ITIL v3‘s (IT Infrastructure Library – version 3) having as one of its objectives the improvement in IT Infrastructure service delivery, one way to do it is to expand the role of ...
Section: Content | Category: Operations & Service Delivery | Date: Saturday, 29 August 2009 | Hits: 608
Conclusion: The recent attack on Google’s infrastructure (and resulting announcement by Google of the attack) has a number of important lessons for organisations which are also attacked by well-resourced hackers. These lessons are important and may not be immediately palatable to many, who would prefer to hush up an attack. Observations: On January ...
Section: Content | Category: Security Leadership | Date: Saturday, 30 January 2010 | Hits: 559
Conclusion: CIOs must keep all levels of management aware of the impact of extending the organisation’s reach and range1 of services. Whilst there are obvious benefits from the extension, business managers must understand that it brings with it increased application and IT infrastructure complexity2 and extra support costs. It also makes the organisation’s ...
Section: Content | Category: Governance & Planning | Date: Thursday, 28 January 2010 | Hits: 577
... service platforms, integration infrastructure and abstraction of the client. Observations: Two topics overly dominate mobile application development discussions: What devices will be supported; which generally involves evaluating market share and device security. What software development tool kits will be used; which often involves comparisons ...
Section: Content | Category: Applications | Date: Friday, 31 May 2013 | Hits: 866