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Conclusion: Driving value from Infrastructure as a Service (IaaS) requires more than just a technical evaluation. IT Organisations must get clear understanding of the features and benefits of the billing model and how these are aligned to, and can be used to drive, the business’ objectives (e.g. faster time to solution, rapid scale-up and down, infrastructure ...
Section: Content | Category: Operations & Service Delivery | Date: Saturday, 31 August 2013 | Hits: 782
... service platforms, integration infrastructure and abstraction of the client. Observations: Two topics overly dominate mobile application development discussions: What devices will be supported; which generally involves evaluating market share and device security. What software development tool kits will be used; which often involves comparisons ...
Section: Content | Category: Applications | Date: Friday, 31 May 2013 | Hits: 886
Conclusion: IBM’s launch of its PureSystems line of hardware completes the vendor line-up for Integrated Systems. While this does not dramatically change the market it does further solidify our 2009 prediction that IT infrastructure is transitioning to a new procurement and deployment model. However, due to internal barriers adoption rates are modest ...
Section: Content | Category: Infrastructure | Date: Saturday, 30 June 2012 | Hits: 900
Conclusion: Cloud infrastructure and platforms have started to alter the landscape of data storage and data processing. Software as a Service (SaaS) Customer Relationship Management (CRM) functionality such as Salesforce.com is considered best of breed, and even traditional vendors such as SAP are transitioning customers to SaaS solutions. The recent ...
Section: Content | Category: Operations & Service Delivery | Date: Sunday, 30 June 2013 | Hits: 761
Conclusion: Infrastructure as a Service (IaaS) is starting to be used in dev/test and production environments by many ANZ organisations. CIOs who get IaaS right will create significant benefits for their organisation, both in cost and agility, and greatly improve the perception of IT with their peers in the organisation. However, a general lack of ...
Section: Content | Category: Operations & Service Delivery | Date: Tuesday, 30 July 2013 | Hits: 724
Conclusion: IT organisations wishing to migrate in-house services to public cloud should ensure that service providers understand the complexity of the in-house architecture candidate for cloud migration. This can be achieved by identifying the in-house service failure points within the legacy applications and their associated infrastructure. The service ...
Section: Content | Category: Operations & Service Delivery | Date: Saturday, 26 October 2013 | Hits: 722
... minimising the relevance of in-house IT, from hardware right up to operating systems and higher-level infrastructure software. Enterprise application vendors such as SAP1 and Salesforce.com are pulling in the same direction. To avoid sunk IT costs and a dangerous level of technology lock-in, any further developments of in-house architectures and applications ...
Section: Content | Category: Applications | Date: Tuesday, 28 June 2011 | Hits: 872
Conclusion: The role of the traditional service desk has been to act as the single point of contact for clients for operational incidents and to track their resolution. With ITIL v3‘s (IT Infrastructure Library – version 3) having as one of its objectives the improvement in IT Infrastructure service delivery, one way to do it is to expand the role of ...
Section: Content | Category: Operations & Service Delivery | Date: Saturday, 29 August 2009 | Hits: 623
Conclusion: The recent attack on Google’s infrastructure (and resulting announcement by Google of the attack) has a number of important lessons for organisations which are also attacked by well-resourced hackers. These lessons are important and may not be immediately palatable to many, who would prefer to hush up an attack. Observations: On January ...
Section: Content | Category: Security Leadership | Date: Saturday, 30 January 2010 | Hits: 571
Conclusion: CIOs must keep all levels of management aware of the impact of extending the organisation’s reach and range1 of services. Whilst there are obvious benefits from the extension, business managers must understand that it brings with it increased application and IT infrastructure complexity2 and extra support costs. It also makes the organisation’s ...
Section: Content | Category: Governance & Planning | Date: Thursday, 28 January 2010 | Hits: 584