Search
 
Results
Total: 253 results found.
Order by
  
Display
Conclusion: The role of the traditional service desk has been to act as the single point of contact for clients for operational incidents and to track their resolution. With ITIL v3‘s (IT Infrastructure Library – version 3) having as one of its objectives the improvement in IT Infrastructure service delivery, one way to do it is to expand the role of ...
Section: Content | Category: Operations & Service Delivery | Date: Saturday, 29 August 2009 | Hits: 597
Conclusion: A decision to migrate an enterprise’s desktop operating environment from Microsoft Windows XP to Windows Vista in the near term, or to wait until Windows 7 is available, is both technically and politically complex. The final decision depends heavily upon many interrelated IT infrastructure factors, as well as business issues, not in the ...
Section: Content | Category: Vendors | Date: Wednesday, 29 April 2009 | Hits: 514
Conclusion: Oracle will continue to excel in the Application, Middleware and Database markets, but it also intends to radically transform and simplify IT infrastructure. Oracle’s strategy is to eliminate complexity, create significantly greater business value and reduce infrastructure costs using an Integrated Systems approach. The objective is to enable ...
Section: Content | Category: Infrastructure | Date: Friday, 28 October 2011 | Hits: 746
... agility. However, this does mean that organisations with on-premises Exchange infrastructure will benefit from a move to the cloud at this time. Observations: Although a mainstay for years, both GroupWise and Notes are dated and increasingly difficult to support, especially for organisations looking to embrace a mobile workforce. Even though Microsoft ...
Section: Content | Category: Applications | Date: Wednesday, 23 February 2011 | Hits: 664
... minimising the relevance of in-house IT, from hardware right up to operating systems and higher-level infrastructure software. Enterprise application vendors such as SAP1 and Salesforce.com are pulling in the same direction. To avoid sunk IT costs and a dangerous level of technology lock-in, any further developments of in-house architectures and applications ...
Section: Content | Category: Applications | Date: Tuesday, 28 June 2011 | Hits: 830
Conclusion: VMware’s vSphere Storage Appliance (VSA) is the beginning of the end of the modular storage market. While built for the low end of the market, the VSA will scale-up over time and disrupt the modular storage market. The key benefits of the VSA in a VMware cluster are: lower infrastructure complexity, lower capital costs, greater workload ...
Section: Content | Category: Infrastructure | Date: Wednesday, 27 July 2011 | Hits: 828
Conclusion: this month, vendor collaborations for both development and education have been prominent. With increasingly complex IT environments and multiple vendors providing a range of services, it is necessary to understand the flow-on effects of adding new systems to technology infrastructure as well as possess resolutions to difficulties which can ...
Section: Content | Category: Sourcing & Staffing | Date: Sunday, 01 March 2015 | Hits: 404
Conclusion: This month has seen a number of large and high value outsourcing agreements. The Manchester United/Epson contract renewal was especially interesting and indicative of increased flexibility when vendors and buyers establish outsourcing agreements. Epson will continue to provide IT infrastructure and obtain advertising rights from Manchester ...
Section: Content | Category: Sourcing & Staffing | Date: Tuesday, 30 June 2015 | Hits: 419
Conclusion: especially interesting this month was Datacom’s and the Department of Health’s infrastructure and support services agreement. In particular the service provision model which is outcomes-based with a consumption-based pricing model. These types of agreements highlight the demand for arrangements which are more transparent in order to reduce ...
Section: Content | Category: Sourcing & Staffing | Date: Friday, 01 May 2015 | Hits: 523
... and on learning how to manage the environment to drive the greatest benefit from the new virtualised infrastructure. IT organisations that have not migrated the majority of their x86 workloads to virtualised servers should evaluate the costs, risks and benefits of this migration, then identify the triggers that can be used to drive this. Observations: ...
Section: Content | Category: Infrastructure | Date: Thursday, 30 July 2009 | Hits: 524