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Conclusion: IT organisations managing a multi-sourced environment and wishing to reduce unscheduled service downtime, should establish end-to-end Change Management Frameworks. This will ensure that business operations remain unaffected by service providers’ system changes. Observations: During the last 10 years many Australian IT organisations established ...
Section: Content | Category: Operations & Service Delivery | Date: Monday, 30 September 2013 | Hits: 1752
... the scale and maturity of some Cloud vendors will be an improvement over their current IT operations. Observations: as noted in other IBRS research, Cloud adoption is popular for business executives interested in cost reduction, agility and/or improved business outcomes. IBRS has also identified that moving to the Cloud is not a destination, but ...
Section: Content | Category: Security Leadership | Date: Sunday, 01 March 2015 | Hits: 530
Conclusion: The Service Catalogue required by the ITIL framework has undergone several variations during the last 20 years. The rationale was to address the emerging service trends in in-house and outsourced modes of operations. However, while the original service catalogues’ objectives were achieved, they are inadequate in acquiring hybrid Cloud core ...
Section: Content | Category: Governance & Planning | Date: Monday, 02 November 2015 | Hits: 318
... with security not being seen as an individual component of IT operations, but rather one which should be integrated with other areas. For instance, aging technologies or system protocols which can potentially cause major security problems, are not seen as distinct with both the problem and response measures intertwined. The types of specialist skills ...
Section: Content | Category: Sourcing & Staffing | Date: Thursday, 23 May 2013 | Hits: 677
Conclusion: Business-centric IT strategies are critical to run IT-as-a-Service1 because they attempt to integrate IT with business strategies. The rationale is to support business operations by implementing new technologies that reduce business risks, create business opportunities and achieve high levels of customer satisfaction. Business-centric IT ...
Section: Content | Category: Operations & Service Delivery | Date: Wednesday, 01 October 2014 | Hits: 511
Conclusion: WhileI SaaS and PaaS adoption has been increasing during the last two years, most IT organisations are hesitant to migrate their legacy systems to public SaaS. This is primarily due to the applications being highly customised to support the current business mode of operations. As a result, migration to cloud requires significant effort to ...
Section: Content | Category: Applications | Date: Wednesday, 30 April 2014 | Hits: 786
Conclusion: Operational data is the heart of a business in the information age. Without operational data the organisation would cease to function, irrespective of the software and hardware infrastructure that is in place. Hence the quality of data is a logical starting point for identifying opportunities to improve business operations. When used in ...
Section: Content | Category: Articles | Date: Tuesday, 26 October 2010 | Hits: 503
''On-demand''—or ''adaptive,'' ''agile'' or other terms being used by major vendors includes the combination of business models, processes and operations that are enabled by and which require these IT resources. This concept is therefore more of an overall business strategy, including not just the availability of IT resources ''on-demand,'' but ...
Section: Content | Category: Infrastructure | Date: Wednesday, 28 September 2005 | Hits: 467