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Conclusion: IT organisations managing a multi-sourced environment and wishing to reduce unscheduled service downtime, should establish end-to-end Change Management Frameworks. This will ensure that business operations remain unaffected by service providers’ system changes. Observations: During the last 10 years many Australian IT organisations established ...
Section: Content | Category: Operations & Service Delivery | Date: Monday, 30 September 2013 | Hits: 1766
... the scale and maturity of some Cloud vendors will be an improvement over their current IT operations. Observations: as noted in other IBRS research, Cloud adoption is popular for business executives interested in cost reduction, agility and/or improved business outcomes. IBRS has also identified that moving to the Cloud is not a destination, but ...
Section: Content | Category: Security Leadership | Date: Sunday, 01 March 2015 | Hits: 573
Conclusion: Business-centric IT strategies are critical to run IT-as-a-Service1 because they attempt to integrate IT with business strategies. The rationale is to support business operations by implementing new technologies that reduce business risks, create business opportunities and achieve high levels of customer satisfaction. Business-centric IT ...
Section: Content | Category: Operations & Service Delivery | Date: Wednesday, 01 October 2014 | Hits: 537
... with security not being seen as an individual component of IT operations, but rather one which should be integrated with other areas. For instance, aging technologies or system protocols which can potentially cause major security problems, are not seen as distinct with both the problem and response measures intertwined. The types of specialist skills ...
Section: Content | Category: Sourcing & Staffing | Date: Thursday, 23 May 2013 | Hits: 690
Conclusion: The Service Catalogue required by the ITIL framework has undergone several variations during the last 20 years. The rationale was to address the emerging service trends in in-house and outsourced modes of operations. However, while the original service catalogues’ objectives were achieved, they are inadequate in acquiring hybrid Cloud core ...
Section: Content | Category: Governance & Planning | Date: Monday, 02 November 2015 | Hits: 334
Conclusion: WhileI SaaS and PaaS adoption has been increasing during the last two years, most IT organisations are hesitant to migrate their legacy systems to public SaaS. This is primarily due to the applications being highly customised to support the current business mode of operations. As a result, migration to cloud requires significant effort to ...
Section: Content | Category: Applications | Date: Wednesday, 30 April 2014 | Hits: 814
Conclusion: Operational data is the heart of a business in the information age. Without operational data the organisation would cease to function, irrespective of the software and hardware infrastructure that is in place. Hence the quality of data is a logical starting point for identifying opportunities to improve business operations. When used in ...
Section: Content | Category: Articles | Date: Tuesday, 26 October 2010 | Hits: 533
Conclusion: Technical debt is a metaphor for the ongoing cost of bad IT decisions. As with debt in the real world, interest is paid on technical debt in the form of increased cost of operations and maintenance, poor quality solutions and loss of enterprise agility. Prudently managed technical debt can be a useful tactical tool, however uncontrolled ...
Section: Content | Category: Governance & Planning | Date: Monday, 29 November 2010 | Hits: 626
Conclusion: Most organisations have an unbalanced ICT investment portfolio where back-office systems (including ICT operations) consume more than their fair share of the ICT budget and capability. Consequently, emerging initiatives may fail to gain organisational support relevant to their potential business and organisational benefits. Observations: Appropriate ...
Section: Content | Category: Governance & Planning | Date: Monday, 01 February 2016 | Hits: 185
... the organisation or is allocated to run internal operations and a new digital chief is appointed for the more externally facing growth positions. Savvy CIOs will position themselves to lead this alignment activity, divest responsibility for low growth value activities and remain relevant into the future. Observations: Change is Happening: Survey ...
Section: Content | Category: Governance & Planning | Date: Tuesday, 28 January 2014 | Hits: 695
... the business impact of such a failure will be significant as clients may place their orders with a competitor when they face an unavailable service for a prolonged period of time. IT organisations should deliver recovery-as-a-service that provides non-stop business operations. Observations: Recovery Time Objectives (RTO) and Recovery Point Objectives ...
Section: Content | Category: As a Service | Date: Wednesday, 03 August 2016 | Hits: 608
Conclusion: There are distinct differences between traditional outsourcing, managed services and as-a-service contracts. Traditional outsourcing and managed services are input-based contracts with a fixed price based on the number of the supplier team members delivering the service, service levels that do not reflect business operations and significant ...
Section: Content | Category: As a Service | Date: Sunday, 01 January 2017 | Hits: 441
Conclusion: This month, financial results reporting for the first half of the 2017 financial year have shown steady growth for many IT managed service providers. Vendors that have acquired other companies to enhance or expand service offerings often report positive outcomes, provided those businesses can be successfully integrated with existing operations. ...
Section: Content | Category: Sourcing & Staffing | Date: Saturday, 04 March 2017 | Hits: 220
''On-demand''—or ''adaptive,'' ''agile'' or other terms being used by major vendors includes the combination of business models, processes and operations that are enabled by and which require these IT resources. This concept is therefore more of an overall business strategy, including not just the availability of IT resources ''on-demand,'' but ...
Section: Content | Category: Infrastructure | Date: Wednesday, 28 September 2005 | Hits: 474
Conclusion: The Total Cost of Ownership (TCO) was created two decades ago to provide visibility of the total cost of IT assets. It was targeted at IT organisations running an in-house mode of operations. While TCO can provide a good understanding of the internal IT asset cost, it could not estimate the cost per service because the IT budget was never ...
Section: Content | Category: As a Service | Date: Tuesday, 01 November 2016 | Hits: 604
... and provide more specialist services, ITO sector growth is expected. These types of changes in the ITO industry have been seen in the past, as service providers adapt to accommodate customer demands and new services and technologies. These market shifts are typically beneficial for customers, vendors and business operations providing a greater range ...
Section: Content | Category: Sourcing & Staffing | Date: Friday, 01 July 2016 | Hits: 231
... the designers of business information services as well as Enterprise Architects and other domain experts. Achieving the benefits of a product line approach (systematic reuse of shared assets) requires the adoption of a dedicated product line engineering methodology to guide product management, design, development, and operations, and it also requires ...
Section: Content | Category: Operations & Service Delivery | Date: Saturday, 27 October 2012 | Hits: 744
... planned to support their business operations. Conducting a fundamental high level appraisal of a business’ ability to undertake IT tasks may be the most valuable contribution that most management teams and boards can make for the modern enterprise. Objectives: This Compass is a companion document to IBRS’s Master Advisory Presentation (MAP) ‘Finding ...
Section: Content | Category: Governance & Planning | Date: Friday, 02 September 2016 | Hits: 797
Conclusion: softening business conditions in Australia demand that IT operations executives find current cost (cash) savings, optimise the cost of existing operations and/or make valuable new contributions to the enterprise by leveraging networking technologies and practices throughout IT. IBRS has identified ten practical ways to cut enterprise networking ...
Section: Content | Category: Governance & Planning | Date: Tuesday, 31 March 2015 | Hits: 396
Conclusion: IT organisations adopting IT-as-a-Service practices are often challenged by limited resources to meet service demands, especially in the IT Operations space. IT operations groups should develop supply/demand models that link to business priorities and ensure funds allocation. These models will enable IT organisations to meet client necessities, ...
Section: Content | Category: Operations & Service Delivery | Date: Tuesday, 31 March 2015 | Hits: 616
Conclusion: The IT industry has hit a breaking point where the artificial grouping of information security and IT has left many organisations vulnerable. Business units have viewed information security as an IT problem, and IT has abdicated responsibility for many aspects of operations that should be viewed as basic hygiene. It is time for organisations ...
Section: Content | Category: Security Leadership | Date: Monday, 02 November 2015 | Hits: 427
Conclusion: Amazingly some senior business executives still proudly state, ‘I don't understand anything about information technology'. One can see how an executive might have thought this way in the 1970s but now some 30 years later and with ICT fundamental to day to day operations of every organisation such a view is just simply unacceptable. In today's ...
Section: Content | Category: Governance & Planning | Date: Thursday, 28 April 2005 | Hits: 387
Conclusion:The transitioning of work being outsourced from client to service provider is the highest risk part of any outsourcing deal. If problems arise in the transition there can be serious consequences to the client organisation's business activities, especially in situations where the availability of IT systems is critical to business operations. Despite ...
Section: Content | Category: Sourcing & Staffing | Date: Thursday, 27 August 2009 | Hits: 410
Conclusion: As the number of specialist IT services providers (software, operations and applications) increase each year and organisations choose to engage multiple (technology platform) service providers, organisations must implement tighter systems integration processes. If processes remain unchanged organisations the number of operational problems ...
Section: Content | Category: Sourcing & Staffing | Date: Sunday, 31 May 2009 | Hits: 502
Conclusion: To maintain a sound business relationship, regularly assess every IT Operations and Development service provider's performance and take corrective action immediately unexpected deviations occur. Providers that act quickly and fix problems position themselves to get more profitable work from the client. Observations: Continuous Health ...
Section: Content | Category: Governance & Planning | Date: Tuesday, 28 September 2004 | Hits: 466
... for their products when they can be judged in the context of an organisation’s operations. In so doing managers who define their terms and the input criteria for productivity will be in a stronger position to make business cases and advocate investments in place of assertions. Observations: In an organisation the variables or factors that are included ...
Section: Content | Category: Governance & Planning | Date: Sunday, 28 August 2005 | Hits: 430
Conclusions:When an organisation needs to trigger its Business Continuity Plan (BCP), and: it does not exist, or is untested, or is non viable, or it fails when activated..... the results are likely to be catastrophic. It is probable that its operations will not recover smoothly, if at all, and the business will be severely impacted, possibly unable ...
Section: Content | Category: Operations & Service Delivery | Date: Friday, 28 September 2007 | Hits: 347
Conclusion: In 2003 any failure of e-commerce systems through problems with supporting technology is seen as a failure of the whole organisation. Many business leaders have recognised that they need better models for governing IT investments and ensuring effective IT operations. To their dismay most CIOs have not recognised that change is required. ...
Section: Content | Category: Sourcing & Staffing | Date: Monday, 28 July 2003 | Hits: 379
Conclusion: Wartime is fast approaching. Some would argue it is already happening around us, and CIOs will be in the firing line. Radically different business models, historically poor relationships with business areas and the confluence of transformational technologies mean that many CIOs will not be able to just incrementally improve operations to ...
Section: Content | Category: Operations & Service Delivery | Date: Monday, 26 November 2012 | Hits: 910
... are critical factors contributing to IT project failure. A disciplined approach is required to enhance the success rate of IT projects. The most important thing that a CIO can do is to ensure that the business managers understand the goals of the outsourcing and the impact on business operations. Conclusion: The scarcity of skilled in-house ...
Section: Content | Category: Sourcing & Staffing | Date: Saturday, 28 June 2003 | Hits: 375
Conclusions: While there is now an increasing emphasis on Business Continuity Management (BCM), many organisations still focus on disaster recovery planning. Unwisely they restrict their focus to restoring IT infrastructure, giving only a “cursory nod” towards a more holistic business orientation that focuses on all critical business operations. Some ...
Section: Content | Category: Operations & Service Delivery | Date: Tuesday, 28 August 2007 | Hits: 351
... follow through with implementation and management. In the current business environment operations are being reviewed to gain greater returns and consequently the sales force needs to be retrained in operational management and undergo a revision of sales tactics to achieve targets. Those tactics may include ancillary and competitive affiliations ...
Section: Content | Category: Governance & Planning | Date: Friday, 28 February 2003 | Hits: 844
Conclusion: CIOs and IT operations managers must avoid the risk of succumbing to green fatigue. Greenwashing is rampant, with every IT vendor promoting its products as "green." Most IT publications have at least one Green IT focused section. At the same time organisations are continuing their focus on cost reduction, often with IT under the magnifying ...
Section: Content | Category: Articles | Date: Friday, 27 November 2009 | Hits: 498
Conclusion: Maintaining innovation while gaining clarity and control over IT operations is a fine balancing act, especially in organisations that are seeing rapid growth. IBRS recently conducted a series of interviews with Australian CIOs regarding their approach to this dilemma. This research note outlines the different approaches taken by these CIOs, ...
Section: Content | Category: Governance & Planning | Date: Wednesday, 28 November 2012 | Hits: 736
... pull system2 pioneered by Toyota relies on statistical data on variability in production to determine minimal local inventory levels. Lean IT guideline 1: The classical notion of lean manufacturing makes sense in the context of the pattern-based activities encountered in IT operations (which is often called “the production environment”). Lean techniques ...
Section: Content | Category: Governance & Planning | Date: Saturday, 28 April 2012 | Hits: 683
Conclusion: Patching is now considered a standard part of IT operations. Vendors release patches either to mitigate against new risks, or to introduce new functionality. However, the application of a patch can not only result in the intended outcome (risk mitigation or expanded functionality), it can also have unintended consequences. Organisations ...
Section: Content | Category: Security Leadership | Date: Thursday, 23 February 2012 | Hits: 756
... expanding and improving business operations. Overall it seems there will be some interesting times ahead as business growth impacts on outsourcing industry practices and trends. Deal Table Date Supplier Summary 27/04/2012 CDC The Department of Finance and Deregulation has leased datacentre facilities from Canberra ...
Section: Content | Category: Sourcing & Staffing | Date: Wednesday, 23 May 2012 | Hits: 664
Conclusion: The concept of service virtualisation is fundamental to the development of scalable service oriented architectures (SOA) and to the implementation of a DevOps approach to software change and operations. On the one hand service virtualisation enables the development of resilient high-availability systems, by enabling dynamic switching between ...
Section: Content | Category: Infrastructure | Date: Wednesday, 30 January 2013 | Hits: 797
Conclusion: Running a robust, cost efficient data centre requires a scale of operations and capital expenditure that is beyond most ANZ organisations. Organisations that host equipment in their own facilities have a higher business risk. Business management is unlikely to be aware of these risks, and has not signed off on them, leaving the IT organisation ...
Section: Content | Category: Infrastructure | Date: Saturday, 26 February 2011 | Hits: 674
... risks are viewed as too high and the task seen as a distraction from day to day business operations. CIOs must disabuse management of these views. Observations: Astute CIOs, in conjunction with key business managers, typically review their organisation’s application systems strategies between 5 and 10 years after their implementation. The aim of ...
Section: Content | Category: Governance & Planning | Date: Thursday, 23 June 2011 | Hits: 878
When developing an approach to a business process outsourcing relationship, the buyer and provider need to consider the buyer’s objectives for outsourcing the business function and what impact non-performance or sub-standard performance of the services will have on business operations as a whole. The more complex the business process being outsourced, ...
Section: Content | Category: Sourcing & Staffing | Date: Friday, 31 October 2003 | Hits: 422
Conclusion: DevOps is a grassroots movement that is only a few years old but has quickly spread across the globe, and its influence is present in virtually all organisations that operate popular Cloud services. DevOps is a portmanteau of software system Development and Operations, referring to the desire to bridge the gap between development and operations ...
Section: Content | Category: Applications | Date: Tuesday, 25 December 2012 | Hits: 884
... measures that apply to core business processes and the technical QA measures that apply to IT system development and operations. Unless the QA CoE provides useful tools and metrics back to other business units, quality assurance will not be perceived as an essential activity that increases customer satisfaction ratings. Observations: A large organisation ...
Section: Content | Category: Applications | Date: Wednesday, 30 March 2011 | Hits: 725
... some readers who are unfamiliar with WAM concepts. Process Note 3. Shift Generation Powerful Optimisation software is now available to automate this step 6. Day of Operations (DOO) management Allows for a re-assessment to be made each day if resources vary (eg staff call in sick) or capacity varies (eg equipment ...
Section: Content | Category: Operations & Service Delivery | Date: Friday, 31 December 2004 | Hits: 393
... in which the baseline is established. To provide context for the improvement program, obtain an overview on ITSM principles and refer to some of the prevailing international standards in this area, including ISO20000. 1 The term IT service delivery is used to describe the combination of the IT Operations and Service Desk functions 2 DRP – Disaster ...
Section: Content | Category: Operations & Service Delivery | Date: Friday, 31 October 2008 | Hits: 464
... expected pricing by including a ‘sting’ in their contract for early termination. Review all contracts thoroughly and resolve the contentious clauses before signing Be wary of managed services providers who offer a low price for business as usual services, such as IT operations, and use the insights gained to become the only viable bidder for ...
Section: Content | Category: Vendors | Date: Saturday, 28 November 2009 | Hits: 570
... carry out performance tuning each night until banking operations start the next day. Another option used by some Federal agencies is to maintain teams of specialists with a supervisor in each capital city and in-source tasks, such as applications support for workplace collaboration software. The diagram below sets out a strategy for deploying virtual ...
Section: Content | Category: Sourcing & Staffing | Date: Tuesday, 30 November 2004 | Hits: 513
... Licensing Scenario A medium-sized tech-support business with a call centre using SharePoint to provide a single-desk view of operations. There are 80 tech-support shift-workers, 10 sales people, and 7 business managers. Purpose Licence Cost (ex GST)* Underlying Windows Server 25 PCs in the call-centre, used by 80 ...
Section: Content | Category: Vendors | Date: Monday, 28 September 2009 | Hits: 562