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... with security not being seen as an individual component of IT operations, but rather one which should be integrated with other areas. For instance, aging technologies or system protocols which can potentially cause major security problems, are not seen as distinct with both the problem and response measures intertwined. The types of specialist skills ...
Section: Content | Category: Sourcing & Staffing | Date: Thursday, 23 May 2013 | Hits: 708
Conclusion: IT organisations managing a multi-sourced environment and wishing to reduce unscheduled service downtime, should establish end-to-end Change Management Frameworks. This will ensure that business operations remain unaffected by service providers’ system changes. Observations: During the last 10 years many Australian IT organisations established ...
Section: Content | Category: Operations & Service Delivery | Date: Monday, 30 September 2013 | Hits: 1793
... planned to support their business operations. Conducting a fundamental high level appraisal of a business’ ability to undertake IT tasks may be the most valuable contribution that most management teams and boards can make for the modern enterprise. Objectives: This Compass is a companion document to IBRS’s Master Advisory Presentation (MAP) ‘Finding ...
Section: Content | Category: Governance & Planning | Date: Friday, 02 September 2016 | Hits: 860
Conclusion: Business-centric IT strategies are critical to run IT-as-a-Service1 because they attempt to integrate IT with business strategies. The rationale is to support business operations by implementing new technologies that reduce business risks, create business opportunities and achieve high levels of customer satisfaction. Business-centric IT ...
Section: Content | Category: Operations & Service Delivery | Date: Wednesday, 01 October 2014 | Hits: 587
... and provide more specialist services, ITO sector growth is expected. These types of changes in the ITO industry have been seen in the past, as service providers adapt to accommodate customer demands and new services and technologies. These market shifts are typically beneficial for customers, vendors and business operations providing a greater range ...
Section: Content | Category: Sourcing & Staffing | Date: Friday, 01 July 2016 | Hits: 310
Conclusion: Managing large IT environments and provisioning IT services within an organisation is complex and complexity will always exist. However, not all complexity is “bad”. “Good” complexity is the complexity required to simplify, to reduce costs, create value, improve security and improve overall operations and results. Focus needs to always ...
Section: Content | Category: Infrastructure | Date: Saturday, 02 December 2017 | Hits: 57
Conclusion: One strategy to implement IT-as-a-Service models is to focus on efficiency improvement. This requires shifting focus from control to service improvement. The outcome will be end-user experience enrichment, cost reduction and business/IT operations synchronisation. Failure to do so will force IT to remain a utility provider offering insignificant ...
Section: Content | Category: As a Service | Date: Saturday, 02 December 2017 | Hits: 49
... advance Alexa and consumer digital assistant Echo capabilities rapidly3. Treat Amazon Web Services’ (AWS) new “Connect” Contact Centre-as-a-Service (CCaaS) product as a complementary customer experience (CX) tool. Expect Connect to operate as a Trojan Horse for more complete AWS AI and CX solutions inside AWS customers’ operations. Within two years ...
Section: Content | Category: Operations & Service Delivery | Date: Saturday, 02 December 2017 | Hits: 57
Conclusion: In 2003 any failure of e-commerce systems through problems with supporting technology is seen as a failure of the whole organisation. Many business leaders have recognised that they need better models for governing IT investments and ensuring effective IT operations. To their dismay most CIOs have not recognised that change is required. ...
Section: Content | Category: Sourcing & Staffing | Date: Monday, 28 July 2003 | Hits: 392
Conclusion: The current wave of digital transformation will see the retirement of large numbers of legacy systems. Although the cost of operations, including storage of data, in newer Cloud-based solutions is often cheaper, the cost of migration of historical data to new platforms can be significant. IBRS has observed increasing numbers of digital transformation ...
Section: Content | Category: Applications | Date: Monday, 02 October 2017 | Hits: 208