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Conclusion: Most organisations have an unbalanced ICT investment portfolio where back-office systems (including ICT operations) consume more than their fair share of the ICT budget and capability. Consequently, emerging initiatives may fail to gain organisational support relevant to their potential business and organisational benefits. Observations: Appropriate ...
Section: Content | Category: Governance & Planning | Date: Monday, 01 February 2016 | Hits: 160
... the organisation or is allocated to run internal operations and a new digital chief is appointed for the more externally facing growth positions. Savvy CIOs will position themselves to lead this alignment activity, divest responsibility for low growth value activities and remain relevant into the future. Observations: Change is Happening: Survey ...
Section: Content | Category: Governance & Planning | Date: Tuesday, 28 January 2014 | Hits: 664
Conclusion: IT organisations adopting IT-as-a-Service practices are often challenged by limited resources to meet service demands, especially in the IT Operations space. IT operations groups should develop supply/demand models that link to business priorities and ensure funds allocation. These models will enable IT organisations to meet client necessities, ...
Section: Content | Category: Operations & Service Delivery | Date: Tuesday, 31 March 2015 | Hits: 582
Conclusion: The Total Cost of Ownership (TCO) was created two decades ago to provide visibility of the total cost of IT assets. It was targeted at IT organisations running an in-house mode of operations. While TCO can provide a good understanding of the internal IT asset cost, it could not estimate the cost per service because the IT budget was never ...
Section: Content | Category: As a Service | Date: Tuesday, 01 November 2016 | Hits: 536
Conclusion: There are distinct differences between traditional outsourcing, managed services and as-a-service contracts. Traditional outsourcing and managed services are input-based contracts with a fixed price based on the number of the supplier team members delivering the service, service levels that do not reflect business operations and significant ...
Section: Content | Category: As a Service | Date: Sunday, 01 January 2017 | Hits: 297
Conclusion: This month, financial results reporting for the first half of the 2017 financial year have shown steady growth for many IT managed service providers. Vendors that have acquired other companies to enhance or expand service offerings often report positive outcomes, provided those businesses can be successfully integrated with existing operations. ...
Section: Content | Category: Sourcing & Staffing | Date: Saturday, 04 March 2017 | Hits: 136
... and provide more specialist services, ITO sector growth is expected. These types of changes in the ITO industry have been seen in the past, as service providers adapt to accommodate customer demands and new services and technologies. These market shifts are typically beneficial for customers, vendors and business operations providing a greater range ...
Section: Content | Category: Sourcing & Staffing | Date: Friday, 01 July 2016 | Hits: 183
Conclusion: softening business conditions in Australia demand that IT operations executives find current cost (cash) savings, optimise the cost of existing operations and/or make valuable new contributions to the enterprise by leveraging networking technologies and practices throughout IT. IBRS has identified ten practical ways to cut enterprise networking ...
Section: Content | Category: Governance & Planning | Date: Tuesday, 31 March 2015 | Hits: 374
... the designers of business information services as well as Enterprise Architects and other domain experts. Achieving the benefits of a product line approach (systematic reuse of shared assets) requires the adoption of a dedicated product line engineering methodology to guide product management, design, development, and operations, and it also requires ...
Section: Content | Category: Operations & Service Delivery | Date: Saturday, 27 October 2012 | Hits: 737
... the business impact of such a failure will be significant as clients may place their orders with a competitor when they face an unavailable service for a prolonged period of time. IT organisations should deliver recovery-as-a-service that provides non-stop business operations. Observations: Recovery Time Objectives (RTO) and Recovery Point Objectives ...
Section: Content | Category: As a Service | Date: Wednesday, 03 August 2016 | Hits: 563