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... service providers managing the multiple Clouds and define policies to operate in a multi-sourced environment. This will ensure business operations remain unaffected by service providers’ potential disputes. Observations: Multi-Cloud adoption will continue to increase as a result of the variety of technologies that IT organisations apply to support ...
Section: Content | Category: As a Service | Date: Thursday, 01 February 2018 | Hits: 268
Conclusion: One strategy to implement IT-as-a-Service models is to focus on business efficiency improvement. This requires shifting focus from addressing IT internal issues (e. g. operating system upgrade) to improving business operations. It requires building IT skills and capabilities to leverage the emerging IT trends, technologies and services in ...
Section: Content | Category: As a Service | Date: Wednesday, 03 January 2018 | Hits: 336
Conclusion: Managing large IT environments and provisioning IT services within an organisation is complex and complexity will always exist. However, not all complexity is “bad”. “Good” complexity is the complexity required to simplify, to reduce costs, create value, improve security and improve overall operations and results. Focus needs to always ...
Section: Content | Category: Infrastructure | Date: Saturday, 02 December 2017 | Hits: 353
... advance Alexa and consumer digital assistant Echo capabilities rapidly3. Treat Amazon Web Services’ (AWS) new “Connect” Contact Centre-as-a-Service (CCaaS) product as a complementary customer experience (CX) tool. Expect Connect to operate as a Trojan Horse for more complete AWS AI and CX solutions inside AWS customers’ operations. Within two years ...
Section: Content | Category: Operations & Service Delivery | Date: Saturday, 02 December 2017 | Hits: 377
Conclusion: One strategy to implement IT-as-a-Service models is to focus on efficiency improvement. This requires shifting focus from control to service improvement. The outcome will be end-user experience enrichment, cost reduction and business/IT operations synchronisation. Failure to do so will force IT to remain a utility provider offering insignificant ...
Section: Content | Category: As a Service | Date: Saturday, 02 December 2017 | Hits: 389
Conclusions:When an organisation needs to trigger its Business Continuity Plan (BCP), and: it does not exist, or is untested, or is non viable, or it fails when activated..... the results are likely to be catastrophic. It is probable that its operations will not recover smoothly, if at all, and the business will be severely impacted, possibly unable ...
Section: Content | Category: Operations & Service Delivery | Date: Friday, 28 September 2007 | Hits: 395
Conclusion: In 2003 any failure of e-commerce systems through problems with supporting technology is seen as a failure of the whole organisation. Many business leaders have recognised that they need better models for governing IT investments and ensuring effective IT operations. To their dismay most CIOs have not recognised that change is required. ...
Section: Content | Category: Sourcing & Staffing | Date: Monday, 28 July 2003 | Hits: 417
Conclusions: While there is now an increasing emphasis on Business Continuity Management (BCM), many organisations still focus on disaster recovery planning. Unwisely they restrict their focus to restoring IT infrastructure, giving only a “cursory nod” towards a more holistic business orientation that focuses on all critical business operations. Some ...
Section: Content | Category: Operations & Service Delivery | Date: Tuesday, 28 August 2007 | Hits: 396
Conclusion: Business-centric IT strategies are critical to run IT-as-a-Service1 because they attempt to integrate IT with business strategies. The rationale is to support business operations by implementing new technologies that reduce business risks, create business opportunities and achieve high levels of customer satisfaction. Business-centric IT ...
Section: Content | Category: Operations & Service Delivery | Date: Wednesday, 01 October 2014 | Hits: 645
... needs and integrate with business operations and functions. Customers often struggle with identifying and evaluating vendor risks and establishing appropriate audits and controls for service providers. Whilst customers are familiar with issues such as contract compliance and security, obtaining a managed service provider with a deeper understanding ...
Section: Content | Category: Sourcing & Staffing | Date: Tuesday, 06 March 2018 | Hits: 135

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