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Conclusion: Operational data is the heart of a business in the information age. Without operational data the organisation would cease to function, irrespective of the software and hardware infrastructure that is in place. Hence the quality of data is a logical starting point for identifying opportunities to improve business operations. When used in ...
Section: Content | Category: Articles | Date: Tuesday, 26 October 2010 | Hits: 617
... with security not being seen as an individual component of IT operations, but rather one which should be integrated with other areas. For instance, aging technologies or system protocols which can potentially cause major security problems, are not seen as distinct with both the problem and response measures intertwined. The types of specialist skills ...
Section: Content | Category: Sourcing & Staffing | Date: Thursday, 23 May 2013 | Hits: 718
... are critical factors contributing to IT project failure. A disciplined approach is required to enhance the success rate of IT projects. The most important thing that a CIO can do is to ensure that the business managers understand the goals of the outsourcing and the impact on business operations. Conclusion: The scarcity of skilled in-house ...
Section: Content | Category: Sourcing & Staffing | Date: Saturday, 28 June 2003 | Hits: 399
Conclusion: Amazingly some senior business executives still proudly state, ‘I don't understand anything about information technology'. One can see how an executive might have thought this way in the 1970s but now some 30 years later and with ICT fundamental to day to day operations of every organisation such a view is just simply unacceptable. In today's ...
Section: Content | Category: Governance & Planning | Date: Thursday, 28 April 2005 | Hits: 412
... follow through with implementation and management. In the current business environment operations are being reviewed to gain greater returns and consequently the sales force needs to be retrained in operational management and undergo a revision of sales tactics to achieve targets. Those tactics may include ancillary and competitive affiliations ...
Section: Content | Category: Governance & Planning | Date: Friday, 28 February 2003 | Hits: 868
When developing an approach to a business process outsourcing relationship, the buyer and provider need to consider the buyer’s objectives for outsourcing the business function and what impact non-performance or sub-standard performance of the services will have on business operations as a whole. The more complex the business process being outsourced, ...
Section: Content | Category: Sourcing & Staffing | Date: Friday, 31 October 2003 | Hits: 440
Conclusion: To maintain a sound business relationship, regularly assess every IT Operations and Development service provider's performance and take corrective action immediately unexpected deviations occur. Providers that act quickly and fix problems position themselves to get more profitable work from the client. Observations: Continuous Health ...
Section: Content | Category: Governance & Planning | Date: Tuesday, 28 September 2004 | Hits: 485
Conclusion: As the number of specialist IT services providers (software, operations and applications) increase each year and organisations choose to engage multiple (technology platform) service providers, organisations must implement tighter systems integration processes. If processes remain unchanged organisations the number of operational problems ...
Section: Content | Category: Sourcing & Staffing | Date: Sunday, 31 May 2009 | Hits: 526
Conclusion: CIOs and IT operations managers must avoid the risk of succumbing to green fatigue. Greenwashing is rampant, with every IT vendor promoting its products as "green." Most IT publications have at least one Green IT focused section. At the same time organisations are continuing their focus on cost reduction, often with IT under the magnifying ...
Section: Content | Category: Articles | Date: Friday, 27 November 2009 | Hits: 579
Conclusion:The transitioning of work being outsourced from client to service provider is the highest risk part of any outsourcing deal. If problems arise in the transition there can be serious consequences to the client organisation's business activities, especially in situations where the availability of IT systems is critical to business operations. Despite ...
Section: Content | Category: Sourcing & Staffing | Date: Thursday, 27 August 2009 | Hits: 432

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