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This month, there has been a lot of discussion regarding cloud computing services, in particular new offerings launched by a number of companies globally. More interesting for outsourcing however is talk around technical, legal and administrative vulnerabilities when contracting out IT services. The continuation of the Queensland Health Payroll review, ...
Section: Content | Category: Sourcing & Staffing | Date: Monday, 22 April 2013 | Hits: 686
Especially interesting this month was the start of the Queensland Health Payroll System Commission of Inquiry, which is investigating outsourcing arrangements with IBM and the system’s failure that caused significant havoc and extreme cost overruns. Initial findings indicate there were some serious problems with several areas of the procurement process, ...
Section: Content | Category: Sourcing & Staffing | Date: Saturday, 23 March 2013 | Hits: 622
This month, there has been a lot of discussion regarding security and ICT systems. These discussions have ranged between risks, new product offerings, need for greater awareness, specialist security company expansions and security responses. This has been interesting in relation to outsourcing as the discussions have adopted a more holistic approach, ...
Section: Content | Category: Sourcing & Staffing | Date: Thursday, 23 May 2013 | Hits: 699
... to support them which in turn results in new tools and outsourcing services providing stability to growth markets, and the development of new ones. Deal Table Date Supplier Summary 03/06/2013 Datacom Datacom will provide the Australian Taxation Office with contact centre services under a four year, $32.5M agreement. 07/06/2013 NEXTDC NEXTDC ...
Section: Content | Category: Sourcing & Staffing | Date: Saturday, 22 June 2013 | Hits: 704
A monthly review of all of the sourcing activity, upcoming tenders and news items Deal Table Date Supplier Summary 30/03/2009 CSC CSC will provide Kmart IT infrastructure and operations support services under ...
Section: Content | Category: Sourcing & Staffing | Date: Tuesday, 28 April 2009 | Hits: 419
July has seen a noticeable rise in the number and range of outsourcing deals. An interesting development is the move to smaller service providers who are being engaged to provide targeted and specialised services. This flags a trend in the outsourcing industry which has been evolving for some time, as the desire to realise the benefits of new technologies ...
Section: Content | Category: Sourcing & Staffing | Date: Tuesday, 23 July 2013 | Hits: 698
... in the IT industry, as well as commentary on potential problems. This indicates that people and companies are paying closer attention to their contracts and technologies, which is definitely a good thing where there are outsourcing agreements and a need to keep up to date on external forces that could possibly impact on arrangements.Sourcing Monthly ...
Section: Content | Category: Sourcing & Staffing | Date: Wednesday, 23 January 2013 | Hits: 624
... trends and growth forecasts in business demands for IT outsourcing with vendors rebalancing their offerings in an effort to cater to these demands. While this is nothing new the number of vendors making significant internal changes across so many areas has never been so visible indicating shifts in IT priorities and strategic focuses for businesses ...
Section: Content | Category: Sourcing & Staffing | Date: Sunday, 23 December 2012 | Hits: 625
... expanding and improving business operations. Overall it seems there will be some interesting times ahead as business growth impacts on outsourcing industry practices and trends. Deal Table Date Supplier Summary 27/04/2012 CDC The Department of Finance and Deregulation has leased datacentre facilities from Canberra ...
Section: Content | Category: Sourcing & Staffing | Date: Wednesday, 23 May 2012 | Hits: 674
Deals have increased this month, but more importantly, the deals are more interesting! Increased outsourcing in areas that support consumer-orientated functions (as opposed to just infrastructure or business support deals) is especially clear this month. Deal Table Date Supplier Summary 30/03/2012 Nuix ASIC ...
Section: Content | Category: Sourcing & Staffing | Date: Friday, 20 April 2012 | Hits: 718
... of environments are expected to result in new outsourcing service offerings for vendors to take control of areas like mobile device managementSourcing Monthly May 2012 – June 2012 Deal Table Date Supplier Summary 30/05/2012 HP The South Australian Government has extended its mainframe services contract with ...
Section: Content | Category: Sourcing & Staffing | Date: Friday, 22 June 2012 | Hits: 683
While outsourcing deals were a little thin in July there was a lot of discussion around the risks for companies with “BYOD” policies, and the opportunities for service providers to manage solutions. The failure of Peru’s One Laptop per Child initiative (“OLPC”), which has been hampered with problems such as insufficient skills and school resources ...
Section: Content | Category: Sourcing & Staffing | Date: Monday, 23 July 2012 | Hits: 643
October has seen a significant rise in IT outsourcing deals many of which are more interesting than usual and with a more noticeable engagement of smaller, very specialised IT service providers. This move confirms last year’s forecasts regarding the need for more focused services in light of a rise in the types of divergent technologies being deployed ...
Section: Content | Category: Sourcing & Staffing | Date: Tuesday, 23 October 2012 | Hits: 675
While there were no new projects or tenders announced this month, outsourcing deals are finally becoming a little more significant, with the Royal Adelaide Hospital network deal being especially interesting. The forecasts for outsourcing are currently excellent and there are grounds for optimism in the future. Deal Table Date Supplier Summary 05/09/2012 Quintiq Quintiq ...
Section: Content | Category: Sourcing & Staffing | Date: Saturday, 22 September 2012 | Hits: 648
A monthly review of all of the sourcing activity, upcoming tenders and news items Deal Table Date Supplier Summary 27/04/2009 ...
Section: Content | Category: Sourcing & Staffing | Date: Friday, 29 May 2009 | Hits: 434
A monthly review of all of the sourcing activity, upcoming tenders and news items Deal Table Date Supplier Summary 29/06/2009 EDS The Australian Taxation Office has extended its IT services agreement with EDS under a two year, $604M contract. 30/06/2009 Insight Insight will be the exclusive supplier of Microsoft applications ...
Section: Content | Category: Sourcing & Staffing | Date: Tuesday, 28 July 2009 | Hits: 445
This month’s deals have been pretty standard, but there have been lots of tender and project announcements and news is out of control! Lots of great outsourcing forecasts, research results and a little bit of gossip made for a great news month.Deal Table Date ...
Section: Content | Category: Sourcing & Staffing | Date: Wednesday, 22 September 2010 | Hits: 478
Lots of deals this month! But the deals are definitely interesting, not your standard outsourcing deals. My interpretation of the types of services being taken up shows a trend towards obtaining highly focused and specialised services when outsourcing, with vendors providing the combination between base products and services and implementing them ...
Section: Content | Category: Sourcing & Staffing | Date: Saturday, 23 October 2010 | Hits: 485
... On a practical level, there were lots of tenders and talk about data centre outsourcing this month. November 2010 – December 2010 Deal Table Date Supplier Summary 29/11/2010 Fujitsu Fujitsu will provide Bankwest with approximately 500 square metres of space and associated services in its new Perth-based ...
Section: Content | Category: Sourcing & Staffing | Date: Wednesday, 22 December 2010 | Hits: 496
This month’s outsourcing highlights are especially interesting – there has been lots of activity in buying and selling outsourcing businesses and specialised business units. There have also been a lot of announcements about new service offerings, or expanded service offerings by vendors. You’ll see examples of this in the general news section, as ...
Section: Content | Category: Sourcing & Staffing | Date: Friday, 25 February 2011 | Hits: 778
A monthly review of all of the sourcing activity, upcoming tenders and news items Deal Table Date Supplier Summary 30/09/2008 Dataweave KRC Mining Consultants has engaged Dataweave to implement ...
Section: Content | Category: Sourcing & Staffing | Date: Friday, 31 October 2008 | Hits: 398
This month’s outsourcing highlights are especially interesting – there has been lots of activity in buying and selling outsourcing businesses and specialised business units. There have also been a lot of announcements about new service offerings, or expanded service offerings by vendors. You’ll see examples of this in the general news section, as ...
Section: Content | Category: Sourcing & Staffing | Date: Wednesday, 27 April 2011 | Hits: 816
There have been a few interesting outsourcing deals this month, though project plans and public sector tenders have been more pronounced. There has also been a lot of discussion re plans for e-health, everyone seems to be jumping on the bandwagon! Deal Table Date ...
Section: Content | Category: Sourcing & Staffing | Date: Sunday, 22 August 2010 | Hits: 473
... for outsourcing.Deal Table Date Supplier Summary 28/06/2010 CN Group CN Group ...
Section: Content | Category: Sourcing & Staffing | Date: Thursday, 22 July 2010 | Hits: 525
A monthly review of all of the sourcing activity, upcoming tenders and news itemsDeal Table Date Supplier Summary 26/08/2009 ...
Section: Content | Category: Sourcing & Staffing | Date: Sunday, 27 September 2009 | Hits: 479
A monthly review of all of the sourcing activity, upcoming tenders and news itemsDeal Table Date Supplier Summary 28/07/2009 Datacom Xstrata has engaged Datacom to provide IT help desk services under a two year, multi-million dollar agreement. 30/07/2009 Telstra Telstra will supply the Bank of Queensland with data and voice ...
Section: Content | Category: Sourcing & Staffing | Date: Wednesday, 26 August 2009 | Hits: 452
A monthly review of all of the sourcing activity, upcoming tenders and news items. Especially interesting this month are a couple of security deals, in particular, identity management. The security services market seems to following the selective sourcing trend that started a few years back, with highly specialised (and sometimes very quirky) security ...
Section: Content | Category: Sourcing & Staffing | Date: Wednesday, 28 October 2009 | Hits: 452
A monthly review of all of the sourcing activity, upcoming tenders and news items. Not much to say about the news this month except that it’s thin! (as to be expected, with the holidays), though there were lots of tenders early in the month.Deal Table Date Supplier Summary 26/11/2009 NSC Group NSC Group will provide the Australian ...
Section: Content | Category: Sourcing & Staffing | Date: Sunday, 27 December 2009 | Hits: 443
It’s been a fairly hefty month in terms of IT outsourcing: lots of great deals and news! There have been a lot of announcements about planned government IT projects, and spending allocations – all potential future tenders. Deal Table Date Supplier ...
Section: Content | Category: Sourcing & Staffing | Date: Saturday, 20 February 2010 | Hits: 444
It’s January, so as usual there has been a lot of attention on reviews of activity in 2009, and 2010 forecasts. An upturn in outsourcing spending is predicted, and the forecast seems solid – large deals and lots of government tenders are early indicators. Mostly, upturn predictions are founded in new technologies the business sector is looking to ...
Section: Content | Category: Sourcing & Staffing | Date: Thursday, 21 January 2010 | Hits: 442
This month we have seen a lot of commentary on the e-Health records initiative, with industry bodies (medical, privacy and software) becoming quite vocal about expected launch date delays and inability to reach technical objectives, while government bodies responsible for the system refute the claims! More significant this month is the rise in outsourcing ...
Section: Content | Category: Sourcing & Staffing | Date: Monday, 20 February 2012 | Hits: 577
... keep doing so until July. Forecasts are levelling off, but there are interesting comments on predictions for the outsourcing landscape by the IAOP and Outsourcing Centre and it will be of further interest to follow developments over the next twelve months.Deal Table Date Supplier Summary 11/01/2012 Alcatel-Lucent Alcatel-Lucent ...
Section: Content | Category: Sourcing & Staffing | Date: Sunday, 22 January 2012 | Hits: 590
Conclusion: This month, the Queensland government’s action against IBM for the failed Health payroll system was dismissed, with the liability waiver upheld despite assertions the government was misled by IBM regarding its capabilities during the tender. The Australian Federal Police also announced it has cancelled two five-year outsourcing contracts ...
Section: Content | Category: Sourcing & Staffing | Date: Saturday, 02 January 2016 | Hits: 360
Conclusion: This month, discussions regarding a number of failed public sector outsourcing projects, which resulted in significant cost overruns have been prominent. Weaknesses were identified in a range of areas, from inappropriate vendor engagement processes to insufficient monitoring and response measures to problems that were identified during the ...
Section: Content | Category: Sourcing & Staffing | Date: Tuesday, 01 March 2016 | Hits: 289
Conclusion: Prominent this month were agreements and discussions that highlight shifts in the ICT outsourcing market, with increasing demand for targeted solutions to support business functions and long-term goals. These types of offerings have become more common, and are no longer niche services. Set solutions, which are sufficiently flexible to be ...
Section: Content | Category: Sourcing & Staffing | Date: Friday, 03 February 2017 | Hits: 331
Conclusion: Prominent this month were reports of outages and system failures which impacted on critical operations for several businesses and government agencies. These types of failures can become costly with the increased reliance on technology and more complex environments that underpin many basic business processes. Outsourcing agreements and protocols ...
Section: Content | Category: Sourcing & Staffing | Date: Tuesday, 01 November 2016 | Hits: 511
Conclusion: Especially interesting this month was a Trial Services Agreements (TSA) between SkyFii and Wests Ashfield Leagues Club. The agreement spans four weeks, with very specific deliverables and KPIs. In IT outsourcing, where agreements and relationships can become difficult to manage or collapse due to a wide range of unforeseen complexities, ...
Section: Content | Category: Sourcing & Staffing | Date: Wednesday, 02 September 2015 | Hits: 430
... must be carefully integrated into outsourcing plans during vendor engagement and contract performance. Deal Table Date Supplier Summary 30/09/2015 Empired Empired will provide a range of infrastructure and managed network services to Western Power under a seven year agreement with an estimated revenue ...
Section: Content | Category: Sourcing & Staffing | Date: Monday, 02 November 2015 | Hits: 360
Conclusion: This month has seen a high level of activity in tender issues, funding allocations and new ICT projects by government agencies seeking to reap the benefits offered by emerging technologies, ongoing innovation and digital transformation. This follows general trends in outsourcing because of the advent of new technologies, contract structures ...
Section: Content | Category: Sourcing & Staffing | Date: Wednesday, 01 June 2016 | Hits: 339
Conclusion: This month, IT Outsourcing (ITO) industry analyses for the Asia Pacific region were released. Whilst figures show a decline in ITO spend in the region, the trend towards Cloud adoption and new service models that result in cost savings has driven this decline, not the demand for external services. As vendors shift to cater to this new market ...
Section: Content | Category: Sourcing & Staffing | Date: Friday, 01 July 2016 | Hits: 283
... perspective when developing solutions. This kind of transparency can help to address some of the challenges associated with complex outsourcing agreements which result in technical or contract management difficulties. Allowing this kind of exchange can help drive fresh ideas and new approaches to IT outsourcing, as well as more effective customer and ...
Section: Content | Category: Sourcing & Staffing | Date: Monday, 02 October 2017 | Hits: 49
A monthly review of all of the sourcing activity, upcoming tenders and news items Deal Table Date Supplier Summary 29/11/2005 Fujitsu Transaction Solutions Fujitsu Transaction Solutions will ...
Section: Content | Category: Sourcing & Staffing | Date: Wednesday, 28 December 2005 | Hits: 406
Conclusion: This month has seen increased discussions regarding systems integration service uptake and service range. Outsourcing agreements, partnerships and new vendor offerings indicate a heightened demand for services to consolidate disparate software systems and data sets, allowing for greater efficiencies, high-quality information access and analysis. ...
Section: Content | Category: Sourcing & Staffing | Date: Wednesday, 02 August 2017 | Hits: 174
... sourcing and further developing workforce capabilities that are sufficiently flexible to cater to a highly volatile and fluid industry, while providing environments that attract staff. A shift in perceptions of talent acquisition from an expense to a long-term asset investment is also required to ensure vendors can maintain a quality skills base. Deal ...
Section: Content | Category: Sourcing & Staffing | Date: Sunday, 04 June 2017 | Hits: 247
... flag a change in the outsourcing environment, with increased customer involvement in contract execution throughout all phases of an agreement and set processes to assist with technical issues that may arise before implementation as well as basic contract management. This type of involvement can help minimise risks associated with the adoption and consumption ...
Section: Content | Category: Sourcing & Staffing | Date: Sunday, 01 January 2017 | Hits: 426
Conclusion: This month has seen a sharp increase in outsourcing agreements and a broader range of services adopted by customers. Due to globalisation and thus access to new markets and overseas resources through collaboration, vendor offerings are becoming more diverse and tailored to individual customers. This allows for the adoption of stronger digital ...
Section: Content | Category: Sourcing & Staffing | Date: Saturday, 06 May 2017 | Hits: 190
Conclusion: This month has seen a number of large and high value outsourcing agreements. The Manchester United/Epson contract renewal was especially interesting and indicative of increased flexibility when vendors and buyers establish outsourcing agreements. Epson will continue to provide IT infrastructure and obtain advertising rights from Manchester ...
Section: Content | Category: Sourcing & Staffing | Date: Tuesday, 30 June 2015 | Hits: 432
Conclusion: Prominent this month are a wide range of new projects and service offerings in the IT outsourcing industry. This growth has highlighted the necessity for flexible environments and models that can adapt to changing requirements and company demands. Recent announcements by outsourcing vendors CSC and HP to divide their operations indicates ...
Section: Content | Category: Sourcing & Staffing | Date: Sunday, 31 May 2015 | Hits: 501
April has been an incredibly strong month for outsourcing engagements. Most interesting is the variety of deals in size and nature as well as the vendor and customer size. It is clear that the momentum in outsourcing is steady accelerating as new technologies are accepted and the skills required to support them evolve and become more readily available. ...
Section: Content | Category: Sourcing & Staffing | Date: Tuesday, 22 April 2014 | Hits: 676
... to investigate ways of alleviating customer concerns through integrating solutions and assurances when establishing outsourcing arrangements. While security has always been an issue for customers recent failures are driving more collaborative, open and prospectively sturdier security arrangements for the future. Deal Table Date Supplier Summary 09/01/2014 Unisys Unisys ...
Section: Content | Category: Sourcing & Staffing | Date: Thursday, 23 January 2014 | Hits: 629