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Conclusion: The demand for software – in particular software that automates and streamlines specialised business processes, customer-facing services, and field-force ready solutions – is continuing to grow. The challenge for modern ICT departments is twofold: keeping up with this demand while remaining constrained by resources; and delivering improvements quickly and iteratively, following Agile principles.

New, low-code platforms that target developers may improve the output of an organisation’s software development teams. In addition, low-code tools targeting non-developers (business analytics or even citizen developers) can also play a role. However, both technical and human factors need to be considered to gain additional capacity. Determining the level of complexity for any given application request, and linking ideation to the framework for determining application requirements, can best set expectations for the results that low-code can provide to organisations.


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The Latest

1 March 2022. Microsoft recently launched Carbon Call with ClimateWorks Foundation and more than 20 other leading organisations in the private, philanthropic, scientific and non-governmental sectors to develop more reliable and interoperable carbon emissions accounting practices. The collaboration is expected to address and solve gaps in current global carbon accounting systems, with a focus on carbon removal and land sector, methane, and indirect emissions. 

Why it’s Important

There has been a noticeable growth in the number of hyperscale Cloud vendors publicising their efforts to reduce their carbon footprint and energy consumption levels. Such growth outnumbers the total of on-premise data centre services that are following the same move towards carbon-free energy sources and more sustainable ICT operations.

This reflects the industry’s answer to the immediate call for action on climate change and the economic advantages of hyperscale. However, global standards for sustainability reporting still vary widely, according to a study published by the International Federation of Accountants and the Association of International Certified Professional Accountants. The lack of a robust set of sustainability-related reporting standards presupposes that any vendor may overstate its claims of adhering to a climate-first approach, further relegating corporate reporting across a range of environmental, social and governance (ESG) areas into suspicion.

But progress has been made since. In November, during the 2021 UN Climate Change Conference (COP26), the International Financial Reporting Standards Foundation proposed the International Sustainability Standards Board (ISSB) to bring the much needed transparency in reporting across different industries, enterprises and regions.

Microsoft's adoption of an emerging global standard for reporting reflects the next stage of the trend towards ICT sustainability issues. By 2025, IBRS expects that not only all the hyperscale Cloud vendors will have adopted a standardised carbon report, but most of the top Fortune 500 companies will be following suit. Around this time, it is expected that public sector shared services will be put under greater scrutiny to do the same move towards carbon-free energy sources with a globally agreed set of standards.

Who’s impacted

  • COO, CIO, CTO
  • Data centre managers
  • Corporate risk and policy directors
  • Sustainability managers

What’s Next?

Organisations must learn to start monitoring trends in sustainable computing, especially among the hyperscale Cloud vendors. As all organisations will soon be obliged to adhere to a consistent, harmonised and global set of sustainability reporting standards that will help define collective enterprise reporting and accountability, be prepared for boards to request standardised ICT sustainability reporting. This will enhance their commitment to actively participating in collecting and reporting sustainability information and the credibility of their report. 

Finally, organisations must consider what solutions may be needed to integrate ESG in creating value for the organisation over the long term, rather than attempting to build such capabilities in-house with existing analytics platforms. 

Related IBRS Advisory

  1. VENDORiQ: Cloud Vendors will Push New Wave of Sustainable ICT Strategies
  2. VENDORiQ: Oracle Announces Innovation Lab During COP26 Summit

The Latest

22 February 2022: Process intelligence and automation company Nintex announced its acquisition of robotic process automation (RPA) developer Kryon. Australian low-code vendor Nintex, plans to improve its intelligent process automation (IPA) features through Kryon’s process discovery technology capabilities and full cycle RPA with artificial intelligence (AI).

As a process management and automation software builder, Nintex offers low-code design platforms for IT teams, operations experts and business analysts. Some of its largest clients in Australia include Naylor Love, Toyota Australia, Arab Bank Australia, RICOH, Auswide Bank, Port Stephens Council in New South Wales, Auto & General Holdings, and Allegis Group who have benefitted from its low-code development tools to help employees, regardless of their programming expertise, create applications that solve unique enterprise challenges.

Why it’s Important

Nintex’s move to acquire Kryon is yet another example of the merging of all low-code tools (i.e., process singularity) and how mid-tier low-code vendors are pushing up the low-code spectrum. This broad ecosystem of solutions, each with unique traits and features that fit specific organisational structures, should have specific modern low-code platforms that match an organisation’s ecosystem to help better streamline operational processes. In addition, constantly ensuring governance features to avoid the chaos that can ensue from unfettered development when acquiring low-code platforms is crucial in the long-term for better return on investment (ROI) whatever low-code solution is selected.

Nintex is also one of the many Australian companies that have exhibited fast-growing performances in the international market recently through acquisitions and mergers. However, as previously noted by IBRS, most local enterprises and the national government have lower regard for smaller Australian vendors making a name abroad. In many cases, smaller local vendors offer better value and generally have positive project outcomes as a result of their vested interest in meeting their clients’ expectations.

Who’s impacted

  • COO, CIO, CTO
  • Business analysts

What’s Next?

IBRS recently conducted a market scan on low-code vendor trends and found out that large vendors will continue acquiring today’s most successful low-code platform companies until 2025. This will help expand their product portfolios to secure a majority of market share. In this regard, when looking at low-code platforms, organisations must consider the greater ecosystem of low-code tools that will meet their long-term needs. For instance, vendors that can offer a more robust platform that caters to internet of things (IoT) solutions can help organisations focus on IoT devices and controllers instead of hardware and software development integrations.

Related IBRS Advisory

  1. Low-Code Mythbusting
  2. Hammering Low-Code into Place Takes Time
  3. Low-Code Platform Feature Checklist
  4. VENDORiQ: What Marketplacer Shows Us About Buying Aussie Tech

The Latest

22 February 2022: MetricStream has launched software solutions for governance, risk and compliance (GRC) that generate quantified, AI-powered risk insights for business growth, cybersecurity, and environmental, social and governance (ESG) reporting compliance. The SaaS company’s line of GRC software products address enterprises’ manual processes for GRC reporting with automation and improved visibility. The solutions consolidate fragmented and siloed data sources required to report on GRC.The solutions are available as three pre-configured packages, with the end goal being to enhance enterprise ESG scores.

Why it’s Important

Organisations with a lack of GRC capabilities can surfer from weaker strategic and operational processes. Without clear accountability and ownership, they run the risk of operating outside compliance boundaries, potentially with penalties and regulatory sanctions.

The purpose of GRC is to provide a centralised risk repository and reporting, in theory, leading to better transparency through enterprise regulation measures.

While it is possible to implement GRC within existing business intelligence and data management tools, not all Australian organisations can deploy GRC this way due to limited expertise and capacity constraints within the analytics teams. Furthermore, unlike in large enterprises where robust BI tools are integrated into their core information repositories and external data sources, small and medium enterprises have yet to achieve a more mature data management capability, and lack the budget for analytics and information management teams. In the end, compliance reporting costs them a lot of their financial resources to be at par with the quality of reporting that regulatory offices demand from them. Pre-configured GRC and ESG reporting tools may be a more viable option for these enterprises.

IBRS believes that GRC is becoming increasingly important among Australian organisations and will impact them across industries in terms of transparency through systemic workflows where real-time insights can be used to guide decision-making that meets minimum requirements from regulatory changes.

Who’s impacted

  • COO, CIO, CTO
  • Business analysts
  • Risk managers

What’s Next?

Organisations need to be familiar with GRC and how they can best create a culture of compliance that ensures active oversight and adherence to applicable laws and regulations. Senior executives can drive a culture of transparency and efficient risk management by engaging in programs that meet GRC expectations, through compliance participation and implementation of preventive measures. This will improve risk control and promote good governance and organisational ethics.

To overcome the complexity of ‘build-it-yourself’ GRC and ESG reporting, consider if GRC software tools may complement the organisation's existing analytics platform through add-on solutions or dedicated products that make it easier to produce audit, accreditation and governance risk management reports.

Related IBRS Advisory

  1. IBM Acquires Data Analytics Firm Envizi
  2. More Evidence for Cloud Leading Sustainable ICT Charge

The Latest

Australian ecommerce platform Marketplacer announced in December 2021 that it had successfully raised US$38 million to begin its U.S. expansion, product development and partner program.  

The company has already secured US$85 million of funding and has over 100 marketplace clients. It has also partnered with ecommerce giants such as Salesforce (who has invested in them), Adobe, Publicis Sapient, and Fenom Digital.  

To date, Marketplacer’s 100 clients have added more than 13,000 businesses, agencies and enterprises for shopping cart services, payment processing, promotions management, and drop-shipping in one platform.

IBRS interviewed Marketplacer’s executive team about their business and the opportunities that meshed marketplaces have for local merchants and service providers.

What is Marketplacer?

Marketplacer’s SaaS-based platform allows organisations with existing ecommerce platforms or large online communities to quickly integrate third party sellers into their environments. Amazon revolutionised retailing by allowing other retailers to sell on its shopping platform, and gained not only additional revenue streams but also expanded the value of the Amazon site to shoppers. Marketplacer’s platform effectively allows organisations to create a similar business model.

Marketplacer simplifies connecting an enterprise’s current ecommerce system (such as Salesforce Connected Cloud or Magento 2) with affiliated merchants. It allows an organisation with an existing base of customers to rapidly present new products and services to them from affiliates. 

The operator portal provided by Marketplacer covers day-to-day onboarding, marketplace management, product and return maintenance, central database management, process payments and payouts, tax and accounting, orders and logistics, communications and marketing, ratings and reviews, and data and insights. 

The seller portal allows sellers to access their own marke​​tplace and manage orders, refunds, logistics, marketing and promotion, as well as insights and reporting.

Why it’s Important

A new ecommerce segment emerges

Major players in the ecommerce platform industry such as Shopify, WooCommerce, Bigcommerce, and Magento have dominated much of the market. 

However, Marketplacer differentiates itself by allowing sellers to take advantage of pre-built connectors to fully maximise the platform that complements their existing tools and offering to support a wide range of products and services for sale. In addition, its front end is decoupled from back end logic and channel programming language, aside from being framework-agnostic. 

While Marketplacer is not the only platform attempting to define this new ecommerce segment, it has an edge in terms of out of the box integrations and features. The recent capital injection will position the vendor well in the US market, but also strengthens its long term stability in the Australian market.

IBRS predicts that Marketplacer’s biggest competitors will come from large enterprises that have acquired tech startups to expand their services and offer similar capabilities through their SaaS products, such as Oracle’s purchase of NetSuite in 2016, to expand Cloud solutions in more regions and industries. 

Aussie vendors punching above their weight

Many Australian tech and software companies have earned success overseas such as Canva, Atlassian, Afterpay, Xero and NEXTDC, all with market caps above US$5 billion.  

However, most local enterprises - including government - fail to recognise that smaller Australian vendors just starting to do well overseas are worth putting on their shortlists. This is not just a concern regarding national pride. IBRS notes that in many cases, smaller local vendors offer good value and generally have positive project outcomes, due in no small measure to having development resources close to their clients and having a vested interest in keeping such founding clients content.

In addition, local ISV (independent software vendors) often have solutions that are designed specifically to meet domestic compliance requirements and business processes: especially those that support public sector functions.

Another issue worth noting is that there has been a ramp up in the number of acquisitions of Australian tech post-startups in the past years. In 2021, Queensland based Clipchamp was bought by Microsoft, SaaS company CitrusAd was purchased by the Publicis Group, and Quantium was acquired by Woolworths. Channel partners and specialist IT service providers are also being snapped up.

Who’s impacted

  • CIO
  • Development team leads
  • Business analysts

What’s Next?

Australian enterprises should look beyond the traditional mainstream players to emerging vendors and local providers. Pay attention to the benefits of local support channels and the costs associated with gaining experienced, local implementation partners that have expertise in the local market.

Finally, when working with internal teams to determine how new platforms will demand changes to operations and even the business model, look more closely at the implications of selecting such tools or platforms, including security and reputational risks, from local vendors as well as the international brands.

Related IBRS Advisory

  1. Aussie vendor radar: Nintex joins the mainstream business process automation vendor landscape
  2. Positive customer experiences must lead digital transformation

The Latest

31 January 2022: Private equity firms Vista Equity Partners and Evergreen Coast Capital, announced their acquisition of virtualisation tech firm Citrix Systems. Citrix’s secure digital workspace and hybrid work environments will be merged with the market data management and business intelligence features of Vista’s TIBCO. The all-cash $16.5 billion acquisition, which is expected to be formally closed mid-2022, will impact Citrix customers, amounting to approximately 100 million end-users.

The buyout will make Citrix a private venture and address its debt after reporting a 1 percent decrease in annual revenue at the end of 2021. Reports of the deal have been in the news for quite some time, despite Citrix acquiring Wrike last year to further support hybrid work models for its clients.

Why it’s Important

At the start of the pandemic, demand for Citrix’s digital workspace solutions increased to allow secure access to corporate information systems through web traffic isolation, as well as remote access to devices in physical offices for employees on a work-from-home setup. However, there have been concerns that Citrix has not been at the forefront of innovation in the last few years.

The acquisition has the potential to provide Citrix with an opportunity to invest in new features now that its Desktop-as-a-Service tool competitors (Azure Virtual Desktop, Amazon Workspaces and VMWare Horizon DaaS Platform) have outperformed the Florida-based virtualisation tech company.  

However, history of previous acquisitions suggests that that potential will only be partially realised, if at all. IBRS has observed that among venture capital firms that have bought tech companies, users should not expect any new features to be released any time soon since private equity managers often prioritise profitability on existing customers using the same range of products. 

Conversely, with Citrix being consolidated with TIBCO, there is an opportunity to repackage the brand, add sophisticated integration and workflow capabilities to an existing market that’s maturing. 

In the near term (2-3 years), IBRS does not expect much direct impact on current clients.

Who’s impacted

  • CIO
  • Desktop / EUC teams
  • Business stakeholders dealing with workforce management and project delivery

What’s Next?

Since many organisations have adopted digital workspace architectures (as opposed to end user computing architectures), they should review their current service contracts that may be impacted by mergers and acquisitions in relation to workspace technologies. One strategy is to centralise vendor management activities and develop a set of governance policies. 

IBRS also recommends organisations running Citrix review the papers below, and then schedule a consultation session with IBRS to identify the next best courses of action for their enterprise.

Related IBRS Advisory

1. Mergers & acquisitions require federated service providers governance

2.Running IT-as-a-Service Part 46: Mergers and acquisitions impact on service contracts

Conclusion:

A common claim is that Agile methodologies and DevOps assist organisations in their digital transformation efforts. While there is merit to this claim, many organisations’ ICT groups treat Agile and DevOps as projects in their own right – implementing them as an end unto itself. Understanding that Agile and DevOps are a continuous process, aided by metrics that are aligned to continually evolving business goals, brings efficient leadership management in Agile and cross-team sharing to scale DevOps to prevent teams from returning to functioning in silos.


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25 January 2022: ServiceNow has recently launched ServiceNow Impact that provides AI-driven recommendations along with human-powered solutions on technical support, prescriptive guidance, preventive solutions, role-based training, curated content, and coaching using the Now Platform. Users will receive personalised recommendations on customer success, progress monitoring, platform architecture and performance management to improve their overall workflow automation.

ServiceNow’s AI is leveraged to deliver recommendations that allow users to optimise their existing ServiceNow platform, without integrating third party tools into the system. The solution also provides personal support through on-demand training, and dedicated expert teams and developer consulting depending on a user’s subscription package. 

Why it’s Important.

IBRS has observed a rise in the number of AI decision support services being integrated into workflow automation tools. Hyper-automation on decision-making processes built on top of existing workflow platforms and enterprise resource planning (ERP) solutions is where most organisations will obtain the quickest impact from AI - specifically machine learning (ML). Therefore, instead of investing in separate ML tools and developing custom algorithms, it may be more prudent to leverage existing SaaS platforms emerging AI and ML capabilities.

In addition, many service providers that use AI to automate workplace processes, customer journey flows and enterprise spend management continue to expand their tool’s capabilities in terms of customised solutions to address each organisation’s requirements on value acceleration. In this regard, AI will continue to maintain its essential ‘invisible’ role by recommending better workflows, which in turn drive service quality and agility.

Who’s impacted

  • CIO
  • System administrators
  • Development team leads
  • Business analysts

What’s Next?

Look for opportunities to leverage AI (and ML) from existing investments in SaaS platforms. In particular, look for how AI is being used to make recommendations on improving workflow with low-code development platforms. Bespoke AI initiatives will be less utilised in favour of AI being added to already existing SaaS applications.

Related IBRS Advisory

  1. Machine Learning Operations (MLOps), the AI Productivity Fast Track
  2. Trends for 2021-2026: No new normal and preparing for the fourth-wave of ICT
  3. How can AI reimagine your business processes?
  4. VENDORiQ: ServiceNow to Acquire RPA Vendor Intellibot

The Latest

25 January 2022: IBM has announced its acquisition of Sydney-based data analytics software company Envizi. In an official press release, the move was finalised to boost IBM’s capabilities to provide environmental, social and governance (ESG) analytics, which is an emerging specialised field.  

Envizi will be integrated with IBM’s existing package of manufacturing and supply chain solutions such as IBM Maximo, IBM Sterling, IBM Environmental Intelligence Suite (EIS) and IBM Turbonomic to support feedback automation in their operations and corporate environmental initiatives. 

Why it’s Important.

IBRS has observed increased activity by large vendors acquiring small, local Australian enterprises that specialise in data analytics. Some of these include the following:

  • Fujitsu’s acquisition of Melbourne-based data and analytics firm Versor in 2021
  • Cognizant’s 2021 purchase of Sydney-based Servian, a data analytics and AI vendor
  • Healthcare tech firm Beamtree’s acquisition of New South Wales-based comparative analytics enterprise Potential(x) in 2021
  • Accenture’s 2019 purchase of Australian big data and analytics consultancy Analytics8 then its series of acquisitions involving advanced analytics firms overseas such as Bridgei2i and Byte Prophecy in India, Novetta Solutions and End-to-End Analytics in the United States, as well as PRAGSIS BIDOOP in Spain.

Aside from these, acquisitions of data analytics startups by other firms outside of Australia have become prominent in the industry with the likes of Capgemini on Sweden-based Advectas, Genpact on Enquero, and Infogain on Absolutdata, which were all formalised in 2020.

IBRS believes that while it is beneficial for the industry to have vendors expand their analytics capabilities, customers or enterprise partners need to constantly assess the likely impact on their existing service contracts with analytics partner vendors. Some of the areas that are critical include terms and conditions, possible pricing changes, future services, contracted support and personnel changes, among others.

Who’s impacted

  • CIO
  • Development team leads
  • Business analysts

What’s Next?

Organisations need to be prepared for their analytics partners to be the next targets for acquisitions. As part of its strategy, organisations must remain vigilant and engaged with their analytics vendor partners regarding any acquisitions and the potential impact on services and costs. This includes assessing the implications of the potential scenarios that are most likely to occur, as well as the risks or opportunities that may be present with regard to adjusting to ramifications to the existing service, if there are any. Some potential risks or challenges that must be reviewed by the organisation’s legal and procurement teams can be found on this checklist.

Finally, organisations need to be cautious on assurances that are critical to their operations if these have not yet been put into written agreement. Becoming more pragmatic about the new vendor will minimise service disruptions in the future.

Related IBRS Advisory

  1. Mergers & acquisitions require federated service providers governance
  2. Mergers and Acquisitions - Devising the Right Strategy for IT

Conclusion:

IBRS recently conducted a Cloud migration case study to determine how organisations can find a balance between cost, risks and benefits. Since Cloud migration is becoming an important business process, it is necessary to develop a Cloud migration roadmap framework when considering a program through a compelling business case.


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The Latest

4 January 2022: RingCentral recently announced that it is expanding its telephony solutions through the Message Video Phone™ (MVP™) platform via a ‘bring your own carrier’ (BYOC) offering. The vendor will also enhance its service to enterprise call centre solutions by allowing Microsoft Teams clients in Australia to integrate the RingCentral app for embedded dialler integration, direct routing solution and fax, call-to-web and voicemail capabilities.

Why it’s Important

IBRS has observed a rise in the number of call centres integrating apps such as Microsoft Teams and Zoom in their operations for embedded phone features. In March 2021, MaxContact, a vendor of a Cloud-based call-centre solution, announced it is supporting integration of Microsoft Teams clients. 

The increased interest in integration of popular video collaboration solutions is a direct result of customers’ recent experiences with video calling. The pandemic has raised expectations for digital service delivery and omnichannel experiences.

IBRS predicts that within the next three to five years, video call centres will be common, and supplement existing in-house facilities. This will coincide with the majority of call centres adopting real-time agent solutions to off-load common service requests and free up operators to offer a deeper, hyper-personalised care that will increasingly include video. These companies will also leverage advanced real-time analytics and artificial intelligence that will accurately detect client sentiment and reaction in every digital interaction.

However, while white-glove service is ideal and will be the norm in the coming years, two challenges will arise. First, even if the technology is already available, it is too early to determine which industries will lead the way and what impact it will have on traditional call-centre outsourcing models. For instance, Australian banks have relocated their call centre operations back to Australia to streamline communications and quickly resolve issues firsthand.

Second, will be the value of outsourced call centres, especially in Asia Pacific where millions of business process outsourcing (BPO) workers in the Philippines cater to telecommunication, banking and insurance customers in the United States, Australia, Europe, Canada and Japan. Video calls will require more than just accent training to make it appear that the servicing company is based locally. The entire user experience - including the call centre environment - will need to be ‘localised’ for different markets.

Who’s impacted

  • CIO
  • Development team leads
  • User experience/customer journey teams
  • Customer service teams
  • Call centre teams

What’s Next?

Call centre managers must invest time in exploring new modes of communication with the aim of enhancing customer relationship management (CRM) tools. However, given that it is highly profitable for vendors to take advantage of this trend in the next five years, call centre solution vendors will be looking for ways to differentiate themselves, while also supporting a wide range of common integrations.

Related IBRS Advisory

  1. VENDORiQ: Why is Zoom Pivoting? Do You Need to Be on Top of the Fourth-Wave of Unified Comms?
  2. Better Practice Special Report: Microsoft Teams Governance
  3. VENDORiQ: CommsChoice becomes Australia's first vendor of Contact Centre for Microsoft Teams Direct Routing

The Latest

December 2021: Data centre and colocation service provider NEXTDC announced it will buy 20 per cent (AU$35m of equity) in Infrastructure-as-a-Service (IaaS) provider AUCloud to support the latter's Cloud platform zone expansion in Brisbane, Melbourne and Adelaide. These centres will be operational as early as the fourth quarter of 2022.

Why it’s Important

NEXTDC is a major data centre provider in Australia with strong contracts in the public and private sectors. By buying into AUCloud, the firm is preparing its position for what is expected to be a wave of 're-localisation' of Cloud services, bringing Cloud workloads back from geographically spread environments to smaller, Australian-based sites.

With re-localisation, enterprises can benefit from highly responsive support from regional Cloud providers that do not just ride the trend of introducing solutions based on US or European requirements and enforce it for local enterprises.

Who’s impacted

  • CIO
  • Development team leads

What’s Next?

Organisations must consider the advantages of working with localised Cloud service providers, especially those with a strong reputation in the industry. They have to look into the benefits that it can bring to their platform in terms of service and technology, delivering geographic redundancy while taking advantage of the proximity to their facilities. These localised services can help with latency and meet data security and compliance requirements demanded by some industries.

Related IBRS Advisory

  1. The Industrialised Web Economy - Part 1: Cloud Computing
  2. VENDORiQ: Google Next: Distributed Cloud is More Than Hybrid and Multi-Cloud

The Latest

18 November 2021: AWS recently announced the launch of AWS Skill Builder, a digital learning platform which provides free Cloud computing skills training globally. It currently has over 500 free, on-demand courses - including nearly 60 new Cloud computing classes added this year. 

This expands AWS’s free access Cloud skills training programs in the region, in addition to last year’s launch of the AWS re/Start program - a free, 12-week full-time skills training program that prepares the unemployed, and underemployed, for careers in Cloud computing. Training is done in partnership with Indigenous training companies Goanna Solutions, Academy IT, and FDM in Australia and Te Pūkenga, the largest tertiary education provider in New Zealand. 

In addition, AWS is collaborating with local institutions such as The University of NSW’s (UNSW) CyberSECurity Education Network (SECedu) to teach both professional and practical cyber security skills in response to the growing demand for Cloud-oriented security skills.

Why it’s Important

Cloud skills are in hot demand, with competition for talent driving up salaries. 

Furthermore, IBRS has noted a growing dissatisfaction in paid programs for Cloud training and certification, though this is more a matter of perceived quality of delivery than concerns over the material in the training programs. Tech training is a booming industry right now, and the quality of independent training suppliers is mixed.

Therefore, it is no surprise that there is some scepticism about the quality and effectiveness of free Cloud professional training. If the paid programs are struggling to get it right, how will free programs deliver?

IBRS believes that scepticism is healthy. However, after a review of the AWS strategy and offerings, IBRS has concluded the program is robust and addresses some of the most critical skills gaps organisations are facing with Cloud migrations. Rather than treating these programs as ‘free’ organisations should be evaluating the available programs and building them into their internal skills development initiatives.  

AWS’s Skill Builder initiative is based on the concept of micro-credentials (small, granular certifications) which make it relatively easy to insert into organisations' existing skills development programs.

Reviewing and inserting Cloud training programs (from any of the major hyperscale Cloud vendors) into an organisation's internal skills development program is where the tight training budget can be spent effectively.

Who’s Impacted

  • Educational policymakers
  • CIOs
  • Educational ICT strategy leads 
  • Principals and senior leadership of higher education institutions
  • Digital workspace teams

What’s Next?

Adoption of Cloud computing across multiple industries is predicted to spawn a huge number of new roles over the next decade. Organisations should consider supporting a workforce education program. Their investment in digital skills training will not only help organisations achieve their digital transformation goals but also improve employee retention.

Related IBRS Advisory

The Latest

17 November 2021: Google announced that it has launched a second zone in Sydney for Bare Metal Solution (BMS). Google BMS now has a global presence in 13 regions.

Why it’s Important

With Oracle pushing hard for organisations to move their legacy applications and workloads into its next-generation Oracle Cloud, Google is attempting to swoop in with BMS as a less costly alternative that promises to run Oracle workloads with less than 2ms to Google Cloud. 

Google BMS leverages Google Cloud Platform (GCP) services, including BigQuery and CloudSQL for database operations. This may be a draw for organisations looking to reduce their dependency on Oracle, or exit Oracle altogether and switch to a managed database service. It is a potential stepping stone to open-standards-based databases. 

Oracle’s user based licensing approach is oftentimes seen as complicated and treacherous. Google BMS uses a simpler subscription pricing model without upfront costs. Most importantly, Google BMS also offers license portability. You can bring your own license (BYOL) from Oracle and run it on Google BMS. It has been reported to IBRS that this can avoid Oracle’s early contract cancellation costs that run between 30-50% of its original contract value.

On the surface, Google BMS appears to be an economical alternative to Oracle Cloud. However, there are certain considerations such as server sizing and configuration, OS and chipset upgrades, and possible database upgrades that could make the move to Google BMS turn out to be more complex.

It is also possible that Oracle, like Microsoft, will alter its licensing terms to block migrating on-prem licensing to hyper-scale Cloud. 

Who’s Impacted

  • CIO
  • CFO
  • ICT strategy leads
  • Infrastructure architects

What’s Next?

Before moving to Google BMS, consider the additional complexity involved. Specialised skills are needed in order to deploy Oracle on Google BMS. Migration to Oracle Cloud, in contrast, is reported as being a relatively smooth process. Oracle Cloud also includes automated database tuning administration. In short, you need to consider the costs associated with having trained staff to monitor your Oracle database on Google BMS, which could result in higher overheads.  It is not just about the cost of the Cloud. But if the goal is to migrate from Oracle over time, Google BMS is attractive from a cost perspective.

Related IBRS Advisory

  1. AWS Babelfish Brings PostgreSQL to its Hyperscale Database
  2. Google Next: Data - PostgreSQL Spanning the Globe
  3. Google introduces Database Migration Service