IBRS Advisor Team

IBRS Advisor Team

Read latest work...

Connect with IBRS

Have a specific question for IBRS Advisor Team?

Email

The Latest

Woolworths has selected Dell Technologies Cloud to support its private Cloud infrastructure over two data centres. The Dell offering provides Woolworths with a consistent, managed operating environment across public and private Clouds.

Why it’s Important

The future of enterprise computing will be hybrid Cloud because hyperscale Cloud services are not the most cost effective environment for every application or use case. However, the benefits of Cloud can be brought into on-premises data centres through adoption of new architectures, including new management services, containers and virtualisation, hyperconverged systems and software-defined infrastructure. Dell’s approach wraps these technologies into a commercial model that mimics hyperscale Cloud vendors: consumption-based and elastic. It is a model worth watching.

Who’s Impacted

  • Enterprise architects
  • Cloud migration leads
  • Data centre managers

What’s Next?

Dell Technologies Cloud is as much a contractual innovation as it is a set of technologies. Like Oracle Cloud, it evolves traditional ICT operational models to embrace aspects of hyperscale Cloud, while recognising the necessity of on-premises infrastructure. This is one approach that may, if appropriately provisioned and supported locally, see strong growth among larger enterprises and those needing to maintain their own data centres, while still taking advantage of the benefits of Cloud computing.

Related IBRS Advisory

The Latest

CommsChoice Group has announced expanded Centre functionality for Microsoft Teams Direct Routing. The new service allows companies to implement a call centre natively within the Teams environment, leveraging Direct Routing.

Why it’s Important

Many Australian organisations - in particular public sector and local government - are in the process of re-architecting customer engagement from traditional ‘centralised call centre’ models to multichannel and then to omnichannel. The introduction of collaborative telephony solutions with rich API support, such as Teams, brings the possibilities of accelerating the move to true omnichannel services. Direct Routing allows contact centre agents to make and receive calls within Microsoft Teams, while also engaging in mixed mode communications, such as chat (potentially assisted by chat bots) and video meetings.

Who’s Impacted

  • Call centre managers and architects
  • Sales managers
  • Telephony teams
  • Office365 teams

What’s Next?

While CommsChoice is not the only vendor offering call centre integration with Teams, its announcement shows the likely future of calls centre architecture: a blend of collaborative tools and telephony, linked to internal and external-facing service channels. However, IBRS cautions organisations against rushing to adopt omnichannel call centre architectures. We have noted that the most successful organisations take a measured, phased approach, moving first to a multichannel operating model and only then to omnichannel. Many organisations have departmental processes that struggle to support true omnichannel. Staging through a multichannel model first allows organisations to identify and address the internal departmental silos before making the biggest step to omnichannel.

Related IBRS Advisory

  1. Omnichannel Customer Service must be more than Multichannel done properly
  2. Improve the customer experience within a digitally transformed world
  3. Modern telephony: Considerations

The Latest

19 Nov 2020: During its annual summit, Snowflake announces a series of new capabilities: a development environment called Snowpark, support for unstructured media, row-level security for improved data governance and a data market.

Why it’s Important

Of Snowflake’s recent announcements, Snowpark clearly reveals the vendor’s strategy to leverage its Cloud analytics platform to enable the development of data-intensive applications. Snowpark allows developers to write applications in their preferred languages to access information in the Snowflake data platform.

This represents an inversion of how business intelligence / analytics teams have traditionally viewed the role of a data warehouse. The rise of data warehouses was driven by limitations in computing performance: heavy analytical workloads were shifted to a dedicated platform so that application performance would not be impacted by limits of database, storage and compute power. With Cloud-native data platform architectures that remove these limitations, it is now possible to leverage the data warehouse (or at least, the analogue of what the data warehouse has become) to service applications.

Who’s Impacted

Development teams
Business intelligence / analytics architects

What’s Next?

Snowflake's strategy is evidence of a seismic shift in data analytics architecture. Along with Domo, AWS, Microsoft Azure, Google and other Cloud-based data platforms that take advantage of highly scalable, federated architectures, Snowflake is empowering a flip in how data can be leveraged. To take advantage of this flip, organisations should rethink the structure and roles within BI / analytics teams. IBRS has noted that many organisations continue to invest heavily in building their BI / analytics architecture with individual best-of-breed solutions (storage, databases, warehouse, analytics tools, etc), while placing less focus on the data scientists and business domain experts. With access to elastic Cloud platforms, organisations can reverse this focus - putting the business specialists and data scientists in the lead. 

Related IBRS Advisory
Workforce transformation: The four operating models of business intelligence
Key lessons from the executive roundtable on data, analytics and business value

The Latest

To cater for organisations with requirements to keep data in-country, VMware has opened a Sydney based Point of Presence (PoP) for Carbon Black Cloud in the AWS Sydney data centre. Carbon Black Cloud offers end-point security, which provides behaviour based analysis of devices. 

Why it’s Important

The market for end-point security based on behavioural analytics is growing quickly. However, it relies upon hyper scale Cloud or Cloud-like resources. The paradox is that risk-averse organisations that can benefit from this type of endpoint protection are reticent to allow as-a-Service solutions not based domestically to have access to sensitive information about their staff activities. By opening a Sydney based PoP for Carbon Black Cloud, VMware removes a policy barrier to this type of end-point security. 

Who’s Impacted

  • Desktop / digital workplace leads
  • CISO / security teams

What’s Next?

Carbon Black Cloud is one of a growing list of technology offerings in end-point security that leverage Cloud computing and AI. This market will grow rapidly as remote and hybrid working environments become a permanent part of the economy. And rightly so. In principle, IBRS does not see that data geolocation (keeping data domestically) significantly improves an organisation’s security stance, though it may provide regulatory compliance. Latency issues, especially for high-volume services, are also a consideration.

In practice, many organisations still need to address legacy policy regarding information management, and so the trend towards vendors setting up local data processing operations will continue..  

Related IBRS Advisory

  1. Embracing security evolution with zero trust networking
  2. What is the security agenda for 2019?
  3. When it comes to security, when is enough... enough?

The Latest

13 Nov 2020: Google Cloud announced preview availability of a serverless Database Migration Service (DMS), which enables clients to migrate MySQL, PostgreSQL, and SQL Server databases to Cloud SQL from on-premises environments or other clouds. 

Why it's Important 

Refactoring applications to take advantage of Cloud-native databases is one of the fastest cost-optimisation opportunities for organisations migrating to Cloud services. Cloud-native databases offer cost-efficiencies in both technical terms (e.g. storage costs) and operational savings (e.g. auto-tuning and scaling). However, the cost of migrating can be a sticking point in the development of business cases, especially where specialised outside help is required. 

Google DMS addresses the above by simplifying and reducing the cost of database migration. It eliminates the need to provision migration-specific compute resources.

Azure and AWS have their own database migration approaches, and even though Google’s solution is in its infancy, it has a solid road map.

Who’s Impacted

Organisations with Adobe Marketing Cloud and related investments, and Workfront customers.

  • Enterprise Architects
  • Cloud Migration / Strategic leads

What’s Next

Organisations with Cloud migration strategies should be comparing how to not only optimise the cost of running Cloud databases, but also the cost and agility of migration. This consideration should not rest upon one use case, but assume that an increasing number of databases will be migrated over time, both from on-premise and from other Cloud providers.  

Close ‘like-for-like’ calculations suggest that Google’s MySQL database services are lower than that of both Azure and AWS, though direction comparisons are difficult given the number of possible configurations. Therefore, while Google is not a major Cloud player in the ANZ region (compared to AWS and Azure) it can be considered as an option for cost-optimisation in a multi-Cloud setting.

Related IBRS Advisory

The Latest

10 Nov 2020: Microsoft has announced the general availability of its Data Loss Prevention (DLP) services. The DLP services are being rolled out to Office 365 customers with E3 and E5 licensing (see details on licensing below). Microsoft also introduced additional features for its DLP service, including: 

  • Sensitivity labels for DLP policies
  • Dashboard within Microsoft 365 compliance center to manage DLP alerts 
  • New conditions and exceptions for mail flow rules

Why it’s Important

The rapid introduction of collaboration tools has opened new vectors for data leakage. This was a particular worry of participants in IBRS’s recent Teams Governance Peer Roundtable, with 67% of executives having data leakage concerns. The current approach to reducing data leakage from products such as Teams is to block sharing and collaboration with external parties. While this does limit data leakage, it also eliminates one of the key benefits of new collaboration tools: the ability to create borderless work environments. 

What’s covered

E3 licensing provides DLP for Exchange Online, SharePoint Online and OneDrive. However, organistions will need E5 licensing for access DLP for Teams Chat and Devices/ Endpoint.

Who’s Impacted

Organisations with Office 365 or Microsoft 365 investments. 

  • Desktop / digital workplace lead
  • Office 365 deployment leads / administrators
  • Information management teams
  • CISO

What’s Next?

Microsoft’s general release of DLP, under existing E3 and E5 licensing levels, is a potent step to addressing collaboration’s woes. While Microsoft’s DLP is not as feature laden as dedicated competitive offerings, it requires no additional budget. Effectively, Microsoft is pushing DLP down into the broader market, to organisations that may not have previously considered such solutions. Along with Microsoft Information Protection (MIP),  Microsoft DLP should be investigated as a priority feature for Office 365 deployments, especially where Microsoft Teams is being deployed with guest access enabled.

Related IBRS Advisory

The Latest
9 Nov 2020: Adobe announced a commitment to purchase Workfront for USD1.5b. The deal will bring Workfront’s marketing workflow and collaboration solutions into Adobe’s portfolio of ecommerce, content creation and delivery solutions.

Why it's Important
Adobe is the leader in the marketing technology landscape, with a wide portfolio of solutions for content creation and delivery. In the last three years, Adobe has aggressively pursued design and ecommerce automation through AI and related technologies. The addition of Workfront to its portfolio brings collaboration and workflow into the mix. The likely result being AI powered decision-making into marketing workflows.

Who’s Impacted
Organisations with Adobe Marketing Cloud and related investments, and Workfront customers.

  • eCommerce / marketing technology leads

What’s Next
Workfront and Adobe have a history of collaboration and there are cultural synergies that will likely make the merger relatively seamless from a customer perspective. In the near term (2-3 years), Workfront clients will not see a significant shift in product direction nor licensing. However, as Adobe leverages its AI capabilities into Workfront, expect to see new capabilities that benefit Adobe Marketing Cloud, Experience Manager and other products in the Adobe suite. Longer term, Workforce clients (many of whom are already Adobe clients) should prepare for the more assertive licensing audit activities for which Adobe is known.

Related IBRS Advisory