What is Coopetition, and Should Enterprise Architects Be Taking Notice?
Identifying vendor coopetition can help deliver additional IT architecture value if you know where to look.
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Identifying vendor coopetition can help deliver additional IT architecture value if you know where to look.
Better aligning service delivery with customer expectations, digitising services and migrating customers to the online channel are central for organisations wishing to decrease service delivery costs, improve customer access to services and improve staff satisfaction and confidence in delivering services.
Uncover the reasons why marketing may not be the solution to internal dissatisfaction with technology service delivery. Learn about alternative strategies to address the underlying issues effectively.