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Conclusion: In the search for a competitive edge more organisations are looking to activity-based working (ABW). It is not a quick or low cost option. Some of the apparent benefits and merits may also lack demonstrable certainty. However the workplace is changing rapidly for some types of information workers. IT should understand ABW, its potential and pitfalls, and be prepared to engage the rest of the organisation.

ABW is not a rational method to cut the cost of office rent. Nor is it a recycling of ‘hot-desking’, or any other 30YO buzz phrase. ABW is a broad and substantial change to working practices. Realising an ABW project involves thorough planning and a set of objectives. It also requires a flexible interpretation of the outcomes because not everything can be measured in perfect quantities.

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