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Conclusion: Two-thirds of all ICT projects fail to deliver all of their intended benefits on schedule and within budget1. This results in ICT Executives spending a lot of time explaining why project schedules have slipped, why projects have been abandoned, or why goals and requirements have changed.

The Gateway Review Process(GRP) provides a well-proven and recognised approach to project assurance. Increasingly the process is being used as a basis for developing customised assurance processes in organisations across Australia.

Knowing when and how to customise the process is non-trivial andmust be based on lessons learned from application of the GRP. Many aspects of the GRP have been based on careful design and research – changing those aspects unwittingly will greatly reduce the effectiveness of the custom process created.

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