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In 2010, IBRS wrote that “My dog is a cloud” and noted that defining cloud was an exercise in fuzziness, there’s a gap between expectations and experience, and the self-promotion by cloud vendors is relentless. The more things change, the more they stay the same.

IBRS recently ran a series of roundtables where CIOs were able to meet and discuss the impact of the cloud on IT departments and their organisations. An interesting theme was that the CIOs often experienced great frustration with the cloud. Promises of lower costs, transparent billing, responsive support, and integration often varied from reality. Some of the stories sounded like a commercial version of Russian Roulette, or what it would be like dealing with an unregulated banking industry.

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