Public Sector Shared Services – Spin off or Start up
Conclusion: Governments across Australia have been engaged in shared services initiatives for almost a decade. Unfortunately, while the benefits are clear in theory, in practice all large scale shared services initiatives in the Australian public sector have been problematic. While a number of state shared service programs have been significantly scaled back or completely abandoned, the promise of shared services benefits remains to be realised. Recently, the Australian government has commenced progression towards shared services. Most of the shared services projects were implemented as a ‘spin off’ and failed, while a ‘start up’ strategy may overcome many of the challenges of the previous implementations.