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When was the last time you had a delightful customer experience with insurance? Well, we need to talk about cyber insurance.

In 2013, the Financial Ombudsman Service penned a circular titled "Queensland floods – lessons learnt" and there are useful ideas for us to bring to the cyber insurance discussion.

The Financial Ombudsman Service noted that among the improvements between the experience of Queenslanders claiming on flood insurance in 2011, and then 2013, was the standardised definition from the government of what a flood is. Words matter.

It's easy when we're dealing with fire, theft and flood. Well, at least in theory it's easy. We've been dealing with natural disasters for millennia. But the cyber domain and the risks that come with it are comparatively new, and evolving rapidly. A year is a long time on the internet.

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In the News

The three cyber security challenges Australian businesses can't ignore - AFR - 6 May 2018

Australian businesses currently face a cyber security triple threat that has nothing to do with warding off hackers. Rather there are three new regulatory forces impacting specific points of the...
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OAIC report reveals 63 data breach notifications in first six weeks of NDB scheme - AFR - 11 April 2018

More than 60 data breaches have been reported in the first six weeks of the country's new Notifiable Data Breach (NDB) scheme, with healthcare providers making up almost a quarter of the mandatory...
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New data breach notification scheme will be a barometer for business maturity - AFR -12 March 2018

Do not mistake cyber security for being merely a technical discussion about IT problems to be fixed. Cyber security is now, and always has been, purely a response to risk. The risks have changed...
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The Future of Work: The Role of People - Adobe - 31 Jan 2018

The Future of Work: The Role of People Foreword by Joseph Sweeney, IBRS Advisor For the past 30 years, organisations have applied technology to people to make the workplace more productive. But...
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Businesses unprepared for new data breach notification laws - AFR - 29th January 2018

Thousands of Australian small businesses remain woefully unprepared for the introduction of new laws that will require them to publicly disclose if their customers' data is breached by hackers or...
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