Conclusion: What to monitor and how you respond to the data is often poorly documented and not fully understood until after a failure occurs. In this world of “no surprises”, effective monitoring is a key success factor. If an organisation’s ICT monitoring strategy is to be successful it must be structured around the organisation’s business outcomes. The monitoring strategy framework is achieved through the alignment of the organisation’s critical-business functions, the ICT high-level design, the ICT architecture and the priorities set out in the organisation’s disaster recovery plan (DRP) as the primary influencing factors.
Key to an effective DRP is a clear understanding of the system architecture and design, with sound knowledge of the risks and weaknesses it brings in support of critical business functions. When the ICT monitoring strategy is based on this framework it will deliver a near real-time health status of the organisation’s ICT environment, allow for planning future capacity, and in the investigation of incidents when they occur. An effective monitoring strategy will be business-focused and not monitoring for monitoring’s sake.