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Irene Pimentel

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Irene Pimentel is an IBRS analyst who focuses on news and information on the global IT Outsourcing market. Irene provides IBRS clients with up to date information on all outsourcing deals that are taking place helping our clients understand who is winning business in what markets. With over 10 years experience as a management consultant, Irene has worked with some of Australia's largest blue chip companies and public sector organisations. Irene has also worked as a research manager for an IT sourcing consultancy, providing clients with targeted intelligence and advice for their specific IT sourcing transactions.

Activity pretty ordinary this month with deals being pretty thin and sub-standard. We heard a couple of significant deals were going to be announced on the 29th but only one between IBM and NBN eventuated.


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This month’s outsourcing highlights are especially interesting – there has been lots of activity in buying and selling outsourcing businesses and specialised business units. There have also been a lot of announcements about new service offerings, or expanded service offerings by vendors. You’ll see examples of this in the general news section, as well as an article that talks about BPO firms less likely to experience growth if they have a singular focus, and not several service streams, like IT services. All these things show the need for diversification in outsourcing service offerings, as well as streamlining, expanding and very targeted offerings in specialist industries (like health care, mining or cloud specific etc).


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Not a lot of deals this month, but a couple of really big deals that are interesting. There was a lot more general news, and we’re at the beginning of another year so industry trends and review of developments in 2010 were a focus.

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While there’s been a lot of news this month, it mostly happened in the first two weeks of Dec., the xmas season’s impact hasn’t ever been this obvious – repeated news over a couple of days is common, but we had news repeated throughout the whole four weeks! That, and some very strange deals and news items popping up definitely made things interesting. On a practical level, there were lots of tenders and talk about data centre outsourcing this month.

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Not too many outsourcing deals the past month, but lots of talk about implementations, collaborative projects, company buyouts etc.

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Lots of deals this month! But the deals are definitely interesting, not your standard outsourcing deals. My interpretation of the types of services being taken up shows a trend towards obtaining highly focused and specialised services when outsourcing, with vendors providing the combination between base products and services and implementing them for defined and set business functions (not just business or IT areas)

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This month’s deals have been pretty standard, but there have been lots of tender and project announcements and news is out of control! Lots of great outsourcing forecasts, research results and a little bit of gossip made for a great news month.

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There have been a few interesting outsourcing deals this month, though project plans and public sector tenders have been more pronounced. There has also been a lot of discussion re plans for e-health, everyone seems to be jumping on the bandwagon!

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This month has been the most active I’ve ever seen with announcements in shared service panels, or plans to establish one by government agencies, so all that news doesn’t seem to have impacted much at all. There have also been a lot of roll-outs, project completion and project plan announcements this month. Overall it’s been a pretty positive month for outsourcing.

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This month has been very surreal in terms of IT industry news. The ICT industry in general is starting to look like a TV drama series, with law suits (public and private), regulatory investigations, compliance investigations, law enforcement investigations, complaints against IT companies, suspicions of regulatory breaches, you name it! Lawyers have been very busy this month. Seems like tight economic conditions, increased awareness of weaknesses in both company and public protocols when it comes to ICT has made institutions more aggressive (and defensive) when breaches or suspected breaches (of anything) occur, giving these types of things a much higher profile in IT news.

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In the News

The pros and cons of shadow IT In today’s business world - WHICH-50 - 23 July 2019

Shadow IT sounds like a covert — quite possibly dark — force. And to some people it may well be. But the truth is both far simpler and more complex. According to Cisco, Shadow IT is the use of...
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Busting The Three Big Cloud Myths - WHICH-50 - 11 June 2019

Organisations that are resisting the shift to cloud computing are often basing their decisions on common misconceptions around security, price and integration. That’s a key finding in a recent...
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ANZ business users calling the shots in ICT decisions

Conducted by Australia’s Intelligent Business Research Services (IBRS) and commissioned by TechnologyOne, the survey of 261 business leaders in ANZ has shown that business functions are having more...
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Managed security: a big gamble for Aussie IT providers - CRN - 02 August 2018

TechSci Research estimates the Australian managed security services (MSS) market will grow at a CAGR of more than 15 percent from 2018-23 as a result of the increased uptake of cloud computing and...
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Kids, Education and The Future of Work with Dr Joseph Sweeney - Potential Psychology - 25 July 2018

What is the future of work and how do we prepare our kids for it? Are schools and universities setting kids up for future success? Does technology in the classroom improve outcomes for kids? Should...
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