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Irene Pimentel

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Irene Pimentel is an IBRS analyst who focuses on news and information on the global IT Outsourcing market. Irene provides IBRS clients with up to date information on all outsourcing deals that are taking place helping our clients understand who is winning business in what markets. With over 10 years experience as a management consultant, Irene has worked with some of Australia's largest blue chip companies and public sector organisations. Irene has also worked as a research manager for an IT sourcing consultancy, providing clients with targeted intelligence and advice for their specific IT sourcing transactions.

News has been very thin this month. Apple product releases, vendor offerings, the dispute with Samsung and the death of Steve Jobs have really dominated the news. IT company CEO and CIO employment was also featured quite heavily. There were a few deals and developments, but of most interest is the establishment of a new Australian outsourcing industry body. Hopefully we will get some significant insight from them in the future.


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Contracts continue to be issued in relation to the NBN build. Both Transfield Services and the Syntheo JV have been awarded significant two year contracts. On the other hand it is interesting to note that the value of IT services contracts globally has fallen again in Q2 2011. A fall of 40% in the past year now brings contract value to its lowest level in over eight years.


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While there is not as much activity as last month there are still a lot of interesting sourcing deals, both in government and private enterprise. Although small in number there are some interesting projects around, particularly for government bodies.


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A very busy month with a significant amount of material. A lot of deals have been done and there are a large number of projects under consideration. Additionally there are some interesting initiatives to be found in the other news section.


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A very exciting month! Not just lots of deals, but big ones too (mostly due to the NBN Co). No real tenders this month, but lots of project announcements in the Queensland Government budget in the wake of flood recovery


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This month’s outsourcing highlights are especially interesting – there has been lots of activity in buying and selling outsourcing businesses and specialised business units. There have also been a lot of announcements about new service offerings, or expanded service offerings by vendors. You’ll see examples of this in the general news section, as well as an article that talks about BPO firms less likely to experience growth if they have a singular focus, and not several service streams, like IT services. All these things show the need for diversification in outsourcing service offerings, as well as streamlining, expanding and very targeted offerings in specialist industries (like health care, mining or cloud specific etc).


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Activity pretty ordinary this month with deals being pretty thin and sub-standard. We heard a couple of significant deals were going to be announced on the 29th but only one between IBM and NBN eventuated.


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This month’s outsourcing highlights are especially interesting – there has been lots of activity in buying and selling outsourcing businesses and specialised business units. There have also been a lot of announcements about new service offerings, or expanded service offerings by vendors. You’ll see examples of this in the general news section, as well as an article that talks about BPO firms less likely to experience growth if they have a singular focus, and not several service streams, like IT services. All these things show the need for diversification in outsourcing service offerings, as well as streamlining, expanding and very targeted offerings in specialist industries (like health care, mining or cloud specific etc).


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Not a lot of deals this month, but a couple of really big deals that are interesting. There was a lot more general news, and we’re at the beginning of another year so industry trends and review of developments in 2010 were a focus.

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While there’s been a lot of news this month, it mostly happened in the first two weeks of Dec., the xmas season’s impact hasn’t ever been this obvious – repeated news over a couple of days is common, but we had news repeated throughout the whole four weeks! That, and some very strange deals and news items popping up definitely made things interesting. On a practical level, there were lots of tenders and talk about data centre outsourcing this month.

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