Human Resources

Conclusion: Many organisations are engaged in implementing digital transformation programs to provide enhanced customer services, e. g. with new products or to reduce operating costs, or both. Unfortunately, many programs fail, sometimes repeatedly, until they achieve their set objectives. What is important though is when failure occurs, use the lessons learned to try again.

Delivering a transformed organisation is hard as it is inevitably accompanied by:

• Redesigning business processes to meet today’s business imperatives
• Implementing enhanced information systems
• Encouraging employees to acquire new skills and be innovative
• Actively minimising the business risks