Conclusion:

Due to the scarcity of skilled ICT professionals and managers, organisations will inevitably seek extra capacity from augmented services providers to address the shortfall. Staff conducting due diligence to find the best provider and qualify the providers must be unafraid to ask difficult questions, business savvy and, when dealing with providers, able to separate the wheat from the chaff. Identifying providers with the capacity and ability to deliver the desired outcomes and are a good fit is not an easy task.

If the staff find that no provider can deliver what is required, stakeholders must either:

• Wait for internal staff to become available, or
• Hire and train staff which can be an expensive, time-consuming exercise that may increase business risks.

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