Conclusion: Organisations that laid off IT and business professionals during the pandemic due to cost pressures will find it challenging post-pandemic to reset IT services needed to meet client service requirements and those of much leaner organisations.
With many employees working remotely, organisations will need to enhance their cyber security skills while providing secure services in a price-sensitive and cost-constrained environment in which many clients will also be struggling financially.
Vendors will also find it difficult to grow a client’s technology base post-pandemic due to their clients being short of capital, which will frustrate both parties, and once the solution is justified fewer skilled staff (than pre-pandemic if lay-offs occurred) will be available to implement them.