Conclusion: Current approaches to knowledge management are being disrupted by a wave of new working practices that replace the paper-based metaphor which pre-dates the computer revolution, with a digital-only metaphor. While this change has been brewing for over a decade, it should not be confused with simple “digitisation” of paper processes. It is a fundamental shift in thinking about knowledge as a digital asset.
This disruption is already seeing tensions for organisations embracing new collaborative workplace productivity suites, such as G Suite and Office 365. Likewise, vendors of enterprise content management (ECM) solutions are struggling to find relevance, or are fundamentally rethinking their future offerings.
Understanding the differences between the current paper-metaphor approach to knowledge management and the (still evolving) digital-only metaphor is a vital set to a workable knowledge management for the future, and for planning future investments in ECM solutions – which will not be anything like the ones of the past.