Strategy & Transformation

Flourishing in the modern marketplace relies on an organisation’s ability to make the right choices.

To avoid being left behind in an evolving world it is critical for organisations to jump at opportunities for transformational growth. However, acting without sufficient planning is fraught with risk. 

Transformation can only happen when an organisation is aligned on its strategic intent, and IT leaders need the resources to drive great choice-making across their organisation.

From planning to delivery, IBRS can cut through the confusion and guide your organisation all the way through its transformational journey. Our advisors have first-hand experience delivering digital transformation projects and can develop a tailored roadmap to deliver the outcomes you want. 

Conclusion: SMS has proved more versatile and effective in business-related communications than simply a means of chatting with text. By reducing costs and simplifying the process of communication, SMS is proving to be effective for firms dealing with their suppliers, customers and staff.

Firms of all sizes – and Government departments - can likewise benefit from SMS in two key ways. Firstly, it is a marketing communication channel which can be used for product promotions and secondly, it has proved its worth as an operational communications tool which can be used for channel management within an organisation.

Experience shows firms can cut costs and increase efficiency by using SMS to deliver timely and useful information to stakeholders. Having said this, it is important that the ease with which messages can be delivered should not be equated with permission to flood mobile phones with frequent and irrelevant messages.

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You are the only person in the elevator on the ground floor at 7.15am. Just as the doors are about to close, you see the CEO hurrying to catch the elevator and press the ‘Open Doors’ button so she can join you. She says breathlessly, “Thanks. Our meeting is timely. I read your report on our business information management dilemma last evening and raised it with the Chairman before I left. He just contacted me on the mobile phone and said he wants to talk about it when I get out on the 20th floor.

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The US Defence Force is setting the pace for the universal adoption of IPv6 as the new IP has been mandated for its "security grid" counter terrorism initiative set for 2008. Essentially, IPv6 and its predecessor IPv4 define the way information is transmitted on and devices connect to the Internet.

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The need to more efficiently manage the enormous volumes of documentation which construction projects produce has been acknowledged, within the industry, for some time. With the increasing complexity of projects and the different models for project delivery this volume is increasing significantly and, along with this increase, the need for more efficient systems becomes even more important.

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IT cost recovery is viewed as a necessary part of establishing a clear service relationship with business units, but by itself it will not reduce costs or increase efficiency. In fact the worst cost recovery systems, with IT-centric cost algorithms, reinforce the image of IT as a techno-jungle with no concept of business value, dealing in “funny money” (what do I get for a CPU second?). Misinterpretation of fixed versus variable costs can also lead to faulty decision-making.

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Conclusion: Despite the recent hype over search engine marketing the basic elements remain simple. They are:

  1. Ensure the listing of the website is clear, complete and comprehensive;

  2. Review it in 6 months, just as all marketing channel investment is periodically reviewed;

  3. Don’t spend more time and effort than is due to the task relative to the investment committed.

With these three guidelines the quality of the listing on search engines ought to be competitive

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There are about 1.24 million Freephone and Local Rate Numbers (FLRNs) not yet released by the Australian Communications Authority (ACA). FLRNs are the 1800, 13 or 1300 numbers and are necessary marketing channels for many organisations. An initiative in the May Federal Budget will promote access FLRNs more equitable, which is a boon for businesses as demand for these numbers is increasing.

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Conclusion: The key selling point of 3G is remote access and mobility. This has been evident in the advertising from genuine 3G offers and the “pseudo 3G offers” from Optus, Vodafone and other telcos. The benefits of multi-media bandwidth are unnecessary to most businesses just as also bandwidth speed is not really compelling to most users.

There is no first mover advantage. Even other businesses adopting 3G would not be so convincing because there is no real advantage in choosing it – for reasons of price and usability - as there was in the early days of the PC.

Faced with a communications upgrade businesses need not jump in but should adopt three inter-related policies when considering 3G in the introductory phase:

  1. Negotiate firm performance contracts with vendors, e.g. No result no fee. If the claimed benefit has been improved results in business efficiency however that may be measured then it is up to the vendor to sanction those claims and support the investment in the technology on performance;

  2. Wait for prices to fall which is likely as with most new technologies of which DVD is an example

  3. Wait for better applications, which may come on stream but to date have not materialised.

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IT Asset leasing has for a long time been a very topical issue for our organisation – is it better for the company to lease IT assets or to own them? The current model for procuring and managing IT Assets in the company, is based on the user owning the assets, and is as follows:

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Conclusion: The two components of any online advertising campaign to get right are the communication objectives and the exposure frequency. This determines the number of times the audience will be exposed to the ads.

The communication objectives comprise the market or sales position of the brand and in tandem with levels of frequency are the two major variables to accomplish any advertising objective

In many campaigns frequency is generally ignored and also as it relates to particular creative work. Media planning must integrate both facets to the complement of the other to maximise the marketing investment.

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Conclusion: For the medium-sized enterprise investing in marketing channels entails a high exposure to risk because the investment consumes a larger portion of available capital than is the case for a larger company. Determining obvious returns in customer usage and communication from each channel is critical for prioritising investment. As most competitors have instigated similar customer channel opportunities, and there is a high degree of peering between competitive firms, the cost of maintaining the status quo is nearly the same for all players.

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Conclusion: Integration, Optimisation and Functionality are the three concepts to drive growth in technology investment in the future. In the tactical sphere these drivers of growth can be applied in planning the overall channel strategy. Technological implementation has mandated that efficiency gains ought to be made from the capital invested and that will be derived from either Functionality or Integration and Optimisation or a combination of all three.

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Leighton Contractors recently made a significant decision in choosing to continue with in house development to upgrade core modules, in our enterprise applications suite, rather than going down the path of package acquisition and third party implementation. It has been an interesting exercise arriving at this conclusion which, at face value, appears to conflict with the generally accepted way of implementing such systems these days. I would like to take time to tell you how and why we chose to take this path.

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Conclusion: For medium sized companies there is no opportunity to fail at the planning stage otherwise it’s burning the investment capital and not even dealing with the big ROI issues.

Whatever web analytics software is selected it ought to be accountable over four key criteria:

  1. Enterprise Resources

  2. Capital Invested

  3. Human Capital

  4. Web Productivity

This is a progressive evaluation of a system and is therefore robust enough to assess the return on investment over many dimensions.

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There is a sea change taking place in the IT world according to a symposium hosted by Gartner Research in Sydney this month to plot the industry''s future path. The central case points to a maturing IT industry and a greater emphasis on increased accountability for acquisitions. Delegates heard that the days of "technology for technology sake" are long gone in the face of reduced IT budgets and less than fruitful past investments.

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This month Optus announced the development of a trading exchange specifically for the Australian Construction Industry today. The exchange, named InCITE, will be built, owned and operated by Optus E-Solutions and is planned to be launched in early 2003.

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