Last Word: Get to Know Each Other KPI's

Are you sick of hearing this: ‘IT managers should understand their organisation’s business and business managers should better understand the potential value of IT? This is good advice but it doesn’t seem to have any effect on the relationship between business and IT leaders. In 2004 I am going to give up saying it. In 2004 I am going to focus on getting these two groups of executives to understand each other’s Key Performance Indicators (KPIs).

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