Resources
Browse our collection of downloadable resources designed to support you with all aspects of strategy.
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Ebooks
Access our downloadable ebooks on a specific technology or business topic, offering comprehensive insights and practical advice. This content is useful for ICT executives and their teams as it provides in-depth knowledge and guidance, enabling them to understand complex issues, explore new opportunities, and implement effective strategies.
The CIO Handbook
This ebook offers CIOs the critical tools and insights to lead their enterprises through best practices, skills optimisation and more aggressive innovation.
Disaster Recovery Must Work!
This ebook shows ICT teams and other business departments how they can work together to improve disaster recovery maturity.
Programme and Project Maturity
This ebook helps ensure that your organisation meets intended outcomes through consistency and efficiency in managing projects and programs.
Zero Trust Mindset
This is the busy executive's comprehensive guide to zero trust.
A Guide to Modernising Your CRM
This ebook guides you through the complexities of modernising your CRM.
Low-Code Comparison Report
This ebook shows you how to revolutionise your modern enterprise architecture with low-code solutions.
Low-Code Excellence
This ebook shows you how to build a low-code culture and centre of excellence within your organisation.
Toolkits
Our toolkits include a collection of resources, such as templates, guides, and checklists. This content is crucial for ICT executives and their teams as it equips them with practical tools to manage their projects, streamline processes, and ensure successful outcomes.
Achieving ICT Project Prioritisation Toolkit
Project Attractiveness Evaluation: this kit includes a tool for calculating project attractiveness, project achievability, a priority grid, and a project ranking summary table.
Practical Innovation – How IBRS Research Can Help You on the Journey – Part 1
This toolkit presents 3 worksheets that are applicable to all to help guide you through what to adopt, avoid, and support on your innovation journey.
Practical Innovation – How IBRS Research Can Help You on the Journey – Part 2
This toolkit explores three particular scenarios: innovation framework for larger organisations, existing outsourced environments, and the public sector.
Internal Customer Survey Toolkit
A guide for developing efficient internal customer surveys with a helpful, customisable sample document that can be used as a starting point.
Project Board Induction Toolkit
A playbook for project managers and stakeholders to support project boards and teams in understanding their roles and responsibilities, along with some common considerations for project boards.
Mergers and Acquisitions Toolkit
A guide for CIOs to plan a successful merger or demerger with comprehensive guidelines and checklists.
Templates
Our templates can be used as a guide for creating documents or projects. This content is valuable for ICT executives and their teams as it ensures uniformity and efficiency in document creation, saving time and resources while maintaining high standards.
Generic Project Register Template
The Generic Project Register template contains 5 worksheets to record risks, issues, changes and benefits and once the project is finished, lessons learned.
Project Board Light ToR Template
This project terms of reference is a basic template with common sections found in most project terms of reference.
Project Management Office Example Prioritisation Decision Tree
A guide for PMO managers and organisational leaders in identifying and prioritising projects across the enterprise.
PMO Foundations Template Pack
This template serves as a manual for organisations aiming to set up or streamline a PMO or governance function within an ICT/digital environment.
Service Level Agreement Template
A customisable template for creating your own SLA's with sample components and subsections.
Bridging The CIO Confidence Gap
Modern CIOs must have competencies that transcend mere technical management expertise. These are the three dimensions of IT management that modern CIOs need to master.
Tenure Or Tenuity? CIO Career Management
Evaluating the Ideal CIO: Beyond Primary Performance Metrics. A guide to crafting a more holistic criteria for selecting top-tier executives.
Hybrid Work Policy Template
This template provides a quick-start hybrid work guide for organisations. It also provides guidelines for staff on how to get the most value from hybrid working.
Maturity Models
Download our maturity models showing the current state and future development paths. This content is essential for ICT executives and their teams as it helps them assess their organisation’s maturity, identify areas for improvement, and plan for future growth.
Software Agents Maturity Model
Assess your software agent maturity and determine which level should be reached to fulfill your business imperatives with this maturity model.
Analytics Artificial Intelligence Maturity Model
This maturity model provides an assessment matrix in the analytics space. The proposed maturity model can be applied to any type of industry.
ITSM Maturity Model
This 1-page infographic summarises Mark Unwin's webinar on 'ITSM Maturity Assessment'. Learn the answers to your biggest ITSM questions and download the maturity model.
Data Management Maturity Model
The IBRS data management maturity model provides a framework for identifying where your organisation is currently positioned in terms of data management, and areas where it may need to improve.
Digital Ready Workforce Maturity Model
Measure your workforce's digital readiness and inform your strategic planning, policies and capability development priorities with this maturity model.
Infrastructure Maturity Model
Increased infrastructure architecture complexity makes it difficult to plan ahead. This maturity model can help you determine your organisation's current infrastructure maturity level.
Financial Management Maturity Model
Assess your organisation's financial management maturity level with this maturity model.
New-Generation Service Desk Maturity Model
Is your service desk outdated? Find out your maturity level with this comprehensive maturity model.
Software Asset Management (SAM) Maturity Model
IBRS proposes an alternative to your existing software asset management (SAM) maturity model.
Vendor Governance Maturity Model
Find out where to commence changes to improve vendor governance with this vendor governance maturity model.
Case Studies
These are articles detailing how an IT leader successfully leveraged technology to address real-world challenges and improve business outcomes. This content is crucial for ICT executives and their teams as it provides practical examples of innovative solutions, inspiring them to implement similar strategies within their organisations.Â
Journey Beyond Paves the AI Path to Boost Efficiency and Productivity
Implementing generative AI in the contact centre has significantly boosted efficiency for the company, allowing it to engage customers with a more personalised and warm tone.
Streamlining Workforce Management with AI and Visual Analytics
JBM Group’s CIO, Ranganathan Iyer, implemented AI vision solutions to make data-driven decisions, optimising day-to-day staff allocation, plant operations and improved productivity.
Puravankara Dials Up AI to Boost Call Centre Performance and Customer Engagement
Artificial intelligence helps elevate conversion rates by 10 per cent, customer engagement and delight by 20 per cent, and employee performance by 25 per cent at the real estate firm.
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