IBRS MAP: Finding Smart City Maturity

Only municipalities working through a broad Digital Transformation strategy can truly expect to be in strategic control of Smart City initiatives as part of that framework. 'Smart’ initiatives are a...

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Towards the Workforce of the Future Master Advisory Presentation

The workforce is changing. The rise of digital innovation, disruption of businesses practices, and indeed entire industries, and the influx of digital natives into the workforce has fundamentally...

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IBRS MAP Delivering Digital Business Transformation

Digital transformation of a business is defined as making fundamental and revolutionary changes to achieve new business goals using ICT. Although digital disruption is now a given in every industry...

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SNAPSHOT: Workforce Transformation beyond Mobility and Digital Workspaces

Workforce transformation embraces far more than just mobility: it embraces not only where work gets done, but how, when and by whom. Much has been written about the fact that many jobs will cease to...

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Keeping Digital initiatives on target

Conclusion: Even though stakeholders may support ‘Digital’ initiatives – due in no small part to the all-encompassing nature of the term ‘Digital’ in today’s market – many of these initiatives will...

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Running IT-as-a-Service Part 31: Maximising relationship management ROI

Conclusion: IT organisations wishing to maximise the ROI of as-a-Service contracts must transform the relationship management role from contract focus (i. e. whereby the mindset is to create a...

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Running IT-as-a-Service Part 30: Transitioning from In-House Team Management to Contract Management

Conclusion: With the migration to complex hybrid sourcing strategies, traditional IT organisations based on ‘plan/build/run’ models will not be suitable for acquiring Cloud services in an...

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Running IT-as-a-Service Part 29: Integrating as-a-Service and Digital Transformation under an Innovation Program

Conclusion: IT-as-a-Service is an initiative launched by IT organisations to fix an IT problem, whilst digital transformation is another initiative launched by business lines to fix a business...

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SaaS Migration Methodologies

Conclusion: While IaaS and PaaS adoption has been increasing, most IT organisations are hesitant to migrate their legacy systems to public SaaS. This is primarily due to the applications being highly...

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Running IT-as-a-Service Part 26: The evolution of the managed services providers’ landscape in Australia

Conclusion: There are distinct differences between traditional outsourcing, managed services and as-a-service contracts. Traditional outsourcing and managed services are input-based contracts with a...

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Five important lessons from the WannaCry ransomware worm

Conclusion: Much like the fable of the Boy Who Cried Wolf, the security industry has a limited number of opportunities to channel enterprise and national attention to cyber incidents. The WannaCry...

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Ransomware versus secure by design

Conclusion: Ransomware is a widespread scourge in the local region and organisations must take steps to address this eminently foreseeable risk. User education is necessary, but it is not sufficient...

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Organisations must have an appreciation of their own cyber risks to effectively engage an MSSP

Conclusion: IT executives must appreciate that managed security services is not a simple IT outsourcing function, because cyber security it not merely an IT problem. Engagement with an MSSP (managed...

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Considerations for cyber security audits

Conclusion: An audit is an integrity check that assesses whether an organisation is doing what it said it would do, and what others should reasonably expect it to do. The previous sentence also...

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Hot cyber security vendors for your shortlist Part 2 – Aussie startups

Conclusion: Bugcrowd, Hivint, Kasada, and Secure Code Warrior each has a proven capability to address an important aspect of the cyber defences of Australian organisations. The Australian Cyber...

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Snapshot: IT Investment Growth

IT Investment Models

Organisations can select a model for a particular need however, it is fundamental that the assumptions and the factors that construct the model are realistic and clearly understood. Furthermore, the...

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For Project success, get the PMO’s role right

Conclusion: The PMO role has many manifestations. It is also rarely static. When the organisation is in transformation mode the PMO must ensure project managers work as a team and deliver results....

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User Centred Design – Approach for policy design

Conclusion: Public policy over the past decade has been considered by many as reactive with resulting implementations ineffective. In 2012, the Institute of Public Administration Australia (IPAA)...

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GDPR – A European standard impacting Australian organisations

Conclusion: Australian organisations and agencies need to embrace the European Union’s new General Data Protection Regulation (GDPR) legal framework for protecting and managing Private Individuals...

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Community Clouds – better together?

Conclusion: Community Clouds can provide the expected value of using “Cloud”-based services in a shared environment that may be more economical than a closed private Cloud or privately owned and...

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Some certainties around the National Broadband Network

Conclusion: Business prefers certainty to doubt and some issues now appear to be clear: Full deployment of Australia’s National Broadband Network now seems likely within about 5 years. Its funding method...

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Network Virtualisation – Security drives adoption

Conclusion: The introduction of Software Defined Networking (SDN) offerings touted a number of benefits around simpler and more agile network management and provisioning, lowering capital and...

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Essential elements of successful enterprise mobility

Conclusion: All too often mobility solutions are developed or procured in isolation to address narrow business needs, without consideration of how such solutions will scale-up into production or fit...

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Justifying IT Infrastructure investment

Conclusion: Sustained investment in IT Infrastructure is critical for the delivery of services to clients and delivering business efficiencies. Without continued investment service quality will...

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Human Capital Management Solutions: Why your ICT Group needs to get involved with HR right now

Conclusion: Learning Management Solutions, Talent Management Solutions and Performance Management Solutions are increasingly offered as Cloud-based SaaS services and are merging into a single...

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Identify and minimise workplace opposition to the digital strategy

Conclusion: Opposition to workplace change stemming from the organisation’s digital strategy agenda1 is inevitable. Astute IT managers expect it and identify initiatives to minimise opposition....

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CRM and Strategic Measurement Criteria

Conclusion: Data overload and the ease of accessing various types of data has created a problem of what to use and where. This is manifested in the choices of analysis which tend to the facile, such...

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ERP on premises or SaaS – expedient or strategic decision?

Conclusion: The options for processing ERP (Enterprise Resource Planning) range from on premises to managed services to public Cloud to SaaS (Software as a Service). The attributes of all the...

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Digital transformation – get strategy and people right first

Conclusion: Just as every marketable motor vehicle needs skilful designers and a proficient driver to reach its destination, an organisation needs visionary leaders and skilled staff to digitally...

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How to become the next CIO and remain there

Conclusion: It is not enough to just work hard and deliver results, although these are essential qualities to get noticed. To obtain that elusive CIO job and then keep it requires more ongoing...

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Sourcing Monthly April 2017 – May 2017

Conclusion: This month, discussions regarding skills gaps and talent shortages in ICT services have been prominent. Difficulties obtaining staff with specialist skills are expected to be apparent...

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Improving the workplace

Conclusion: Leaders play an integral role in setting the team or office culture which, if positive, improves the effectiveness and performance of that team. Be patient as it takes time to turn...

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Sourcing Monthly March 2017 – April 2017

Conclusion: This month has seen a sharp increase in outsourcing agreements and a broader range of services adopted by customers. Due to globalisation and thus access to new markets and overseas...

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Sourcing Monthly February 2017 – March 2017

Conclusion: This month, strategic focuses and plans for managed service providers have been prominent. As the current market remains highly flexible and prone to change, vendors must plan ahead...

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SNAPSHOT: A Robotic Process Automation Infographic

Conclusion: Abbreviated trialling of RPA platforms is shaping up as a relatively low risk, low cost approach to exploring the use of robotics to aid business process rather than lengthy technical...

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Contact Centre trends in 2017

Conclusion: Contact centres in Australia have been undergoing many strategic changes embracing digital transformation for well over a decade. So what awaits in 2017? As new technologies mature, it is time...

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Digital Government and User Centred Design

Conclusion: Australian governments at all levels are in the process of rethinking, reimagining and redesigning systems, process and services to improve government service delivery to an ever more...

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Exploring robotic process automation

Conclusion: Abbreviated trialling of RPA platforms is shaping up as a relatively low risk, low cost approach to exploring the use of robotics to aid business process rather than lengthy technical...

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Serverless Programming: Should your software development teams be exploring it?

Conclusion: Serverless programming is a new paradigm for developing and running Cloud-native solutions. It holds the promise of creating far more scalable solutions that ‘stitch together’ other Cloud...

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