Featured Advisory Papers
Workplace Innovation
As a Service
Security Leadership
Governance & Planning
Infrastructure
Applications
Sourcing & Staffing
Operations & Service Delivery
Workplace Innovation
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SNAPSHOT: From paper to digital thinking
Conclusion: Current approaches to knowledge management are being disrupted by a wave of new working practices that replace the paper-based metaphor that pre-dates the computer revolution, with a...
- Joseph Sweeney -
Digital transformation: More than a technology project
Conclusion: Organisations everywhere are thinking about, planning or undertaking digital transformation activities. While good progress is being made, there is still a tendency to view digital...
- Sue Johnston -
Digital Strategy Part 1: What are the traits of digital leaders?
Conclusion:CEOs need their CIOs to be out on the cutting edge to decide which technology to incorporate so that the organisation can adapt and transform in a rapidly changing landscape. As the...
- Karen Scott Davie -
Leadership is critical to innovation
Conclusion:It is difficult to plan when innovation will occur. It is particularly difficult for established organisations to be innovative – they have been successful through sound business...
- Sue Johnston -
Considering Chromebooks Part 2: Use cases
Conclusion:Unless an organisation has made a decision to go “all-in” with Google’s G Suite, Chromebooks (plus Chromeboxes and related Chrome devices) are best viewed as an adjunct to traditional...
- Joseph Sweeney
As a Service
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Running IT-as-a-Service Part 42: Incident and problem management integration is critical for hybrid Cloud
Conclusion: Traditional outsourcing and managed service contracts primarily focus on incident management service levels and give little attention to problem management. For example, incident...
- Wissam Raffoul -
Running IT-as-a-Service Part 41: Understanding private Cloud transition critical success factors
Conclusion: Private Cloud1 managed by an as-a-Service contract has become the inevitable replacement of managed services arrangements. The main difference is that an as-a-Service contract is...
- Wissam Raffoul -
Running IT-as-a-Service Part 40: Aligning business continuity and IT disaster recovery plans
Conclusion: Business continuity and disaster recovery plans are largely developed in isolation. The result is ineffective recovery arrangements that do not meet the fundamental business needs. With the...
- Wissam Raffoul -
Running IT-as-a-Service Part 39: Keeping digital transformation alive
Conclusion: Many IT organisations have adopted business transformation1 strategies to help their businesses increase revenue. However, while digital transformation has succeeded in making the...
- Wissam Raffoul -
Running IT-as-a-Service Part 38: Successful hybrid Cloud requires multi-provider governance framework
Conclusion:Many Cloud service providers manage their own systems but do not take any responsibility for working with other providers in a multi-sourced environment. As a result, IT organisations...
- Wissam Raffoul
Security Leadership
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Use the NIST cybersecurity framework to drive for visibility
Conclusion: The updated NIST cybersecurity framework (CSF) is a pragmatic tool to enable an organisation to gain clarity on its current level of capability for cyber risk management. Remembering...
- James Turner -
Three levers tightening up the cyber security of Australia
Conclusion: There are three levers being applied to the cyber security maturity of specific parts of the Australian economy. These three levers are the Notifiable Data Breaches Scheme, the Security of...
- James Turner -
IT management leadership role in risk management
Conclusion: In a world where organisations increasingly rely on the successful performance of their business systems it is important IT management takes the lead in managing the risk of systems...
- Alan Hansell -
Hot cyber security vendors for your shortlist Part 3 – more Aussies
Conclusion: UpGuard, Nuix and WithYouWithMe each have a proven capability to address an important aspect of the cyber defences of Australian organisations. WithYouWithMe is about people, UpGuard is...
- James Turner -
Maersk and NotPetya – a case study on business impact and cyber risk management
Conclusion: The foreseeability of cyber incidents is widely accepted, but many organisations still have not done the work to identify their own exposures and ascertain what they would do in a...
- James Turner
Governance & Planning
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Preparing for the shift from digital to AI-enabled transformation
Conclusion: In seeking to achieve their vision, goals and objectives, organisations constantly evaluate internal and external factors in order to take action. Although tuned to the unique needs of...
- Sam Higgins -
Make the process for allocating IT resources transparent
Conclusion: Unless the process of allocating IT and business resources to competing projects is transparent, and follows agreed procedures, disaffected management could develop shadow IT solutions and...
- Alan Hansell -
Understanding GDPR requirements Part 4: Data portability
Conclusion: A requirement of the European Union’s (EU) General Data Protection Regulation (GDPR) is the concept of “data portability”, which provides a right to receive personal data an individual has...
- Peter Hall -
Understanding GDPR requirements – Part 3
Conclusion: The forthcoming General Data Protection Regulation (GDPR) legislation is being introduced by the European Union (EU), which has ramifications to organisations worldwide. Key aspects of GDPR...
- Peter Hall -
PMO – Models and structures
Conclusion: Project management in organisations is commonplace. Organisations then seek to establish a Project Management Office (PMO) as a more permanent centre for project coordination. PMOs may start...
- Sue Johnston
Infrastructure
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Keeping your mobile device strategies up to date
Conclusion: BYOD strategies need to be updated regularly to keep pace with the evolving nature of not just the devices themselves but also the increasing challenges and complexity to stay secure;...
- Peter Bickerton -
Volume does not equal value: Use data demographics to set your data storage strategies
Conclusion:Technologists consistently under-estimate the growth of data volumes. The result is tactical actions aimed at increasing capacity achieved by adding storage on-premise using traditional...
- Sam Higgins -
Complexity is costly, risky and unavoidable
Conclusion:Managing large IT environments and provisioning IT services within an organisation is complex and complexity will always exist. However, not all complexity is “bad”. “Good” complexity is the...
- Peter Hall -
Preparing for networking in the Cloud
Conclusion:Preparing the modern business for Cloud requires a common computing and networking infrastructure with new Cloud architectures converging with data centres over a hybrid of both direct...
- Geoff Johnson -
Buying in Cloud Marketplaces
Conclusion:IBRS’ finding is that prominent Cloud marketplaces (CMPs) such as AWS Marketplace1, Microsoft Azure2, Google Cloud Platform3 and IBM Bluemix4 are gaining traction as alternatives to...
- Geoff Johnson
Applications
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A review of ERP finance systems Part 1
Conclusion: The enterprise application marketplace has seen some changes in the past two years, with new entries, consolidation and acquisition, particularly in the mid-market of ERP finance...
- Karen Scott Davie -
Digital and AI-based transformation requires an evolution in business intelligence architectures
Conclusion: Due to years of tactical software deployments in response to urgent digital transformation uplifts, organisations have created a jungle of business intelligence (BI) technologies...
- Sam Higgins -
Prepare to manage the “evolution” of AI-based solutions with “DataOps”
Conclusion: The development of AI-based solutions is heavily dependent on various types of data input in the form of either: Large data sets used to conduct experiments to develop models and...
- Sam Higgins -
Proactive optical character recognition of incoming content will accelerate AI-enabled automation
Conclusion: Although online digital platforms are in ready supply, organisations remain unable to avoid the receipt of critical information in the form of paper documents or scanned images. Whether...
- Sam Higgins -
Mind Mapping Practitioners Course
Many organisations are wanting to drive innovation, encourage creative thinking skills and boost productivity. Mind Mapping is a proven technique that helps individuals and teams improve their creative...
- Peter Hall
Sourcing & Staffing
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Benefits of a great working relationship with the CIO
Conclusion: Maintaining a good relationship with the CIO provides many benefits to their direct reports. It is more than just being given the opportunity to shine and leading exciting and new...
- Peter Bickerton -
Sourcing Monthly April 2018 – May 2018
Conclusion: This month, there have been increased discussions regarding highly targeted, industry-specific security threats. Security issues for managed service providers can be especially complex due...
- Irene Pimentel -
Sourcing Monthly March 2018 – April 2018
Conclusion: This month, discussions regarding ICT outsourcing project completion and outcomes have been prominent. Whilst project successes outweigh those which are still struggling, the results make it...
- Irene Pimentel -
SNAPSHOT: Agile services spectrum
Conclusion: IBRS recently conducted interviews with development partners that promote the use of Agile project development. During the interviews, IBRS noted that the spectrum of Agile services...
- Joseph Sweeney -
Key skills to develop
Conclusion: IT teams across government and industry are facing resource challenges including hiring the right resources with the right skills to add value to the team and support the organisation’s...
- Karen Scott Davie
Operations & Service Delivery
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Canberra-based Azure is about much more than security
Conclusion: On 3rd April 2018, Microsoft announced the availability of its Azure Cloud running within Canberra Data Centres (CDC) facilities, and officially rated for protected workloads....
- Joseph Sweeney -
Workforce transformation Part 1: Disrupting the very idea of paper is an important first step
Conclusion: Current approaches to knowledge management are being disrupted by a wave of new working practices that replace the paper-based metaphor which pre-dates the computer revolution, with a...
- Joseph Sweeney -
Understanding power in stakeholder management
Conclusion:Most organisations today understand that business change requires the effective management of stakeholders. Whether they be internal or external, the inclusion of their opinions, needs...
- Sue Johnston -
Is AWS “Connect” the path to exquisitely automated customer service?
Conclusion:The future of customer service will rely heavily on automating assistance with targeted empathy1. Expect virtual digital assistants to heavily reduce the need for contact centre...
- Geoff Johnson -
Public sector shared services – The next generation
Conclusion:Australian governments at the federal and state levels have been implementing, modifying, discarding or persevering with shared services models for the better part of 15 years. Most of...
- Sue Johnston
