The IBRS Investment Model and Methodology

The IBRS Investment Model and Methodology Conclusion: The IBRS technology investment model only assesses costs. It shows costs in net present value terms and can also compare those costs with a typical total cost of ownership calculation. It does not measure so-called benefits or other...

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Current Research

In the Ocean of Big Data, Machines represent the top of the Digital Food Chain

The popularity and growth of online social media platforms has pushed social data into the spotlight. Humans using the Web mainly interact with human-produced data. Yet the floods of machine-generated data that flow through the Internet remain invisible to humans. For a number of reasons attempts by organisations to mine big social data to improve marketing and to increase sales will fall significantly short of expectations. Data from digital devices and sensor networks that are part of the Internet of Things is eclipsing human produced data. Machines have replaced humans as the most social species on the planet, and this must inform the approach to data science and the development of healthy economic ecosystems.

Virtual Service Desk Agent Critical Success Factors

To reduce Service Desk costs and improve resources scheduling, some IT organisations are exploring the potential of Virtual Service Desk Agents to either improve self service and/or reach to the right subject matter expert at the right time. However self-service success depends on the quality of information available to the virtual agents. It is critical for the virtual agent tool to be enabled by a mature service management engine that describes the service’s known errors and their resolution alternatives. Failure to do so will leave the virtual agent with no alternative but to call the live agents, thereby making the investment in virtual agent technology questionable.

Virtual Desktops Selection

Before embarking on a virtual desktop project examine the major factors in delivering a virtual desktop rather than immediately focusing on a technical evaluation of Citrix vs. VMware. This should include use cases, service model (i.e., Cloud, Managed Service Provider or Build, Own, Run) and infrastructure model (i.e., Desktop-as-a-service, Engineered System, Do It Yourself).

Consumerisation of IT: are you a Leader or a Laggard?

IT managers who discourage staff from using consumer oriented technologies could be doing themselves a disservice. Whilst there are risks of data leakage or cost blowouts from over-usage of external computing resources, the unexpected benefits such as identifying new patterns of buying behaviour or using data analysis to identify welfare fraud, far outweigh management’s concerns.

Microsoft Office's Sticking Points when moving to the Cloud

Organisations that have made a move to Google in an effort to reduce their reliance on the incumbent Microsoft Office Suite have found that migrating from Microsoft involves far more than just human change management. Technological linkages with the Office desktop client(s) hold back organisations' transfer to the Cloud. Before implementing Cloud-based productivity tools, an organisation should examine just how ‘sticky’ Microsoft Office is within their organisation, and should plan on how to become ‘unstuck’.

Why Health ICT is failing Patients (Part 2)

Failure to understand the nuances present in clinical environments can lead to experienced ICT professionals making fundamental errors. These errors can impact patient safety.

A Cyber-insurance Conversation will open a useful Can of Worms

When considering using cyber-insurance to deal with the potential costs associated with a successful attack, there are important considerations that CIOs and CISOs should be highlighting to operational risk and finance executives. Most organisations will need to raise their risk maturity substantially, and this means investment as well as changes to practices, before they are in a position to be able to take advantage of cyber-insurance.

IT's Productivity Problem

Productivity is one of management’s major objectives. This is generally understood but not always executed. As an enabler of organisational functions and productivity, IT needs a precise understanding of the concept in order to fulfil organisational productivity. Assessing productivity is not difficult, but it does require the establishment of frameworks. Once those are in place, monitoring how IT productivity is evolving is something can that can be traced with comparative ease.

Design Thinking - an essential Competency for Innovation

Organisations across Australia are talking about innovation. Having a structured approach for idea management within organisations is critical as is receiving executive support and appropriate funding for new ideas. However, thinking differently about problems and opportunities will be a key competency in the drive for innovation. One approach such as design thinking is being utilised to great effect in other countries. There are some local occurrences but Australia is lagging and needs to take action to catch up.

Sourcing Monthly October 2014 - November 2014

This month, the Lufthansa/IBM infrastructure outsourcing agreement, valued at $1.25B was particularly significant. These “big bang” outsourcing agreements have pared back the past few years because of difficulties associated with long-term contracts, such as vendor lock-in and expense, especially when project objectives are not met and client/vendor disagreements arise. The Lufthansa/IBM arrangement indicates there is still a desire to shift whole segments, or entire operations to an external vendor. With the evolution of outsourcing delivery models and stronger agreements in the outsourcing industry, coupled with service providers that establish offerings to cater to a wide range of functions, and possess skills that can be targeted to unique needs of a customer, the risks when entering these high-value, long-term arrangements are lower.