VENDORiQ: Oracle’s Sydney AI Customer Excellence Centre – The Bigger Picture
Oracle’s Sydney hub offers a pragmatic environment to test agentic AI, provided leaders prioritise robust governance over mere technical adoption.
Oracle’s Sydney hub offers a pragmatic environment to test agentic AI, provided leaders prioritise robust governance over mere technical adoption.
Stop wasting budget on blanket E3/E5 licensing. Segmenting users into 4–6 personas based on actual needs typically yields 25% annual savings.
The FDE model imposes a cognitive tax by extracting domain expertise to harden vendor products. Without logic sovereignty, you subsidise your own obsolescence and risk ontological lock-in. Executives must audit logic layers now to reclaim strategic autonomy before operational exit becomes impossible. Part 1 of 3 of The FDE Trap series.
Ditch manual knowledge decay. Adopt Graph-RAG-TAG architectures to automate service desks, ensuring real-time, self-healing ITSM insights and superior incident resolution.
IBRS Sourcing Monthly brings you the latest news and deals in the Australian IT world.
Kore.ai’s AMP tackles agent sprawl, yet visibility alone won’t fix governance debt. Prioritise process simplification over tools to avoid automating chaos.
Google’s new enforced Gemini API spending caps risk sudden service halts. Executives must mandate token governance to prevent agentic workflows from triggering unmanaged production outages.
Anthropic’s source code leak reveals critical CI/CD failures, demystifying AI ‘safety’ as hard-coded scripts while highlighting urgent vendor governance risks.
Prepare your IT operating model for AI by balancing enhanced performance and governance against risks across sourcing, practices, and people.