InTouch Featured Research
Future-Ready, Not Future-Shocked: A Practical AI Roadmap
Prioritise data foundations and staff co-design over vendor hype. Structured, staged AI integration drives productivity and long-term operational resilience.
IBRSiQ March 2026
In March, clients are prioritising AI-driven operational efficiency, cyber maturity, and ERP optimisation while ensuring ICT investments deliver measurable, strategic business value.
Vendor Reviews
VENDORiQ: NetSuite’s Powers Up With – You Guessed It – AI
NetSuite’s Sydney announcements confirm that embedded agentic AI is becoming standard ERP kit, shifting the focus from custom builds to governance and workforce adaptation.
VENDORiQ: Kore.ai Launches Agent Management Platform – Will Centralised AI Agent Governance Resolve Sprawl, or Just Move the Risk Elsewhere?
Kore.ai’s AMP tackles agent sprawl, yet visibility alone won’t fix governance debt. Prioritise process simplification over tools to avoid automating chaos.
VENDORiQ: Google’s Gemini API Spending Tiers: When Cost Controls Become Service Interruption Risks
Google’s new enforced Gemini API spending caps risk sudden service halts. Executives must mandate token governance to prevent agentic workflows from triggering unmanaged production outages.
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