End-user testing (UX) is critical today because it validates that new systems actually meet user needs, catching costly flaws before they are launched. Both the ICT project team and the service desk must collaborate to ensure a smooth operational handover. The project team should involve operational staff early for knowledge transfer, while the service desk actively participates in UAT to build support knowledge and FAQs.
How prepared is your service desk for the next major system deployment? Watch the full webinar recording and download the presentation kit to learn how your team can enhance operational handover of ICT projects.
