Conclusion: Astute managers know that once a project is completed, skilled staff will be reassigned and their recall of the lessons learned and what worked and what did not is quickly lost. This is because corporate memory dissipates the longer the recall is delayed.
Apart from determining whether the objectives of the project were or were not achieved, an open and frank conversation needs to occur regarding the project’s outcomes and stakeholders need to be:
- Brave enough to admit failures and shortcomings
- Modest when highlighting successes
- Generous in giving credit to all who contributed to the project’s success
- Prepared to adopt practices and approaches that worked well
- Comfortable in disseminating the review’s findings to all who need to know.