Conclusion: Organisations seeking to ride the new wave of AI-enabled transformation are facing a clear choice when it comes to the adoption of supporting AI capabilities such as machine learning or speech recognition, either:

1. DIY (Do It Yourself) – By adopting AI early as stand-alone services; or
2. MODIFY (Make Others Do It For You) – By waiting for AI functionality to be embedded in existing solutions.

Deciding which path to take requires that organisations reflect on their current maturity when it comes to building solutions. Only those organisations that can honestly demonstrate full development lifecycle capabilities and that have contemporary development tools and frameworks should expect anything but proof of concept success with DIY approaches to AI solutions.

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