Conclusion: BI technology platforms have been available in various guises for over two decades. Indeed, certain BI terms, such as ‘drill down’ have become embedded into business parlance.
The technology itself is mature and capable and many organisations have harnessed it to their advantage. However, some of our recent dealings with both IT and business executives reveal an underlying dissatisfaction with their BI implementations. Complaints include costly implementations, poor acceptance of the technology, particularly by middle management, and concerns with data quality and integrity.