Conclusion: To facilitate business and IT transformation PMOs must be given a role that puts them at the forefront of advising management where best to invest scarce resources in business and IT-related projects whilst ensuring business systems are successfully implemented.
To be successful PMO staff need:
- People management skills to help project managers reach their potential
- Business acumen to assess competing claims for funds for business systems projects
- To be able to shape management’s expectations of what IT can and cannot deliver.