Running IT-as-a-Service Part 58: Digital transformation requires effective IT value creation and management
Conclusion: Digital transformation is more than another software development stream to replace legacy systems by mobile applications. Digital transformation includes building a new IT capability that can improve the business bottom line. It requires increasing business performance, reducing the cost of doing business and mitigating business risks in a cost-effective manner. To support digital transformation, IT value management capabilities should be established on the following building blocks:
- Value creation – Define and create the desired IT value needed by business lines. The IT value is a combination of services and technologies capabilities.
- Value measurement – Measure the IT value contribution to digital transformation.
- Value communication – Communicate the IT value contribution to business stakeholders, ensure that their expectations are met and re-adjusted (if needed) to address the business and market emerging imperatives.