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  • Evolve your multichannels before you try to omnichannel

    Conclusion: More than one-third of businesses globally claim to have an omnichannel strategy, which is often predicated on the use of digital channels and platforms1. However, in this quest to leverage digital channels, many organisations are rushing to create omni-enablement plans that look good on paper, but in fact, fail in

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  • Post-COVID-19: Four new BCP considerations

    Conclusion: The phrase ‘People, Process and Technology’ describes the three key elements of a successful business. Business is the why, People the who, Process the what, and Technology the how. No single element of the trilogy can be seen as more important than the others. However, in the post-COVID-19 world, successful businesses will see

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  • Modern telephony: Considerations

    Conclusion: Organisations that are nearing the end of life for their current voice platforms or have a compelling event to hinge the replacement of their voice service, need to review their use of voice before replacing the technology. IBRS recommends organisations look to leverage voice as an application to operationalise the processes within the organisation, and improve

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  • Adopting the appreciative inquiry approach to fully engage staff during change

    Conclusion:Most change management processes focus on the traditional approach of identifying problems then analysing the causes of the problems, followed by the identification of possible solutions then arriving at the solution and implementing the same. APIQ focuses on what the organisation does well, then explores and identifies how those strengths and values can be

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  • Maintaining momentum during change initiatives

    Conclusion:The initial gathering of momentum for change is difficult enough to generate, but letting that momentum lapse will make it even more challenging next time to generate the passion and endeavour to improve the modus operandi for the long haul.

  • Communications Role in Business Transformation Master Advisory Presentation

    Pervasive networking is becoming ubiquitous as fixed and mobile communications’ reach, coverage, reliability, latency and speed improve consistently over time. These critical networking characteristics are unlikely to saturate before 2025. The net outcome of all these factors is that telecommunications and enterprise networking will deliver networked applications that create the foundations

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  • Should organisations use the Lockheed Martin Cyber Kill Chain framework?

    Conclusion: Lockheed Martin’s Cyber Kill Chain framework is a potentially valuable perspective for highly risk averse and highly targeted organisations. Its language is militaristic and technical, which means that it is most suitable for people already inclined to that way of thinking, but in contrast, it may be inappropriate and ineffective with other audiences.

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In the News

Outdated work from home policies bog down Aussie businesses - Computer Reseller News - 6 April 2020

IBRS analyst Dr. Joseph Sweeney provides best practice-advice on working from home in the current pandemic situation. Dr. Joseph Sweeney discusses current working from home policies which are...
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Centrelink crashes under demand for crisis payments - Australian Financial Review - 23 march 2020

IBRS workforce transformation advisor Joseph Sweeney said many government departments had to navigate difficult IT environments that were only part-way through their digital transformations, with...
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Inside EY's security work at ANZ - Australian Financial Review - 3 March 2020

"There is more security work to go round than there are resources. So I don't think the market is that crowded. It's important to remember that security is not something you buy and then it's done;...
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Google cloud boss looks to AI as it fights Amazon, Microsoft duopoly - Australian Financial Review - 2 March 2020

IBRS analyst Joe Sweeney has been tracking the three major Cloud vendors capabilities in AI and said Google is right to believe it has an edge over AWS and Microsoft when it comes to corpus (the...
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What should be in Australia’s next cyber security strategy? - Computer Weekly - 10 Feb 2020

Peter Sandilands, an advisor at analyst firm IBRS, called the discussion paper “a pre-judged survey” that is mostly looking for answers. He also questioned if the resulting recommendations would be...
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