Automation is not assured: Prepare for BAU
Conclusion: Although automation is actively being introduced through digital transformation projects, it may still be a minor part of the technological mix for a few years. The main reason for the potentially slower progress with automation is the relatively mixed economic background. In some specific instances, it is an obvious option but otherwise its benefits will be ambiguous for some time.
In these foreseeable circumstances it may be that business as usual (BAU) is the overriding strategic principle.