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Conclusion: Digital transformation is the number one information communication technology (ICT) challenge for information technology (IT) leaders across Australia and New Zealand. Organisations are faced with various hurdles whenever they try to implement digital transformation initiatives. The major concerns for these organisations are how to get to the other side of disruption efficiently and effectively and how to best deal with the cultural and technological challenges of digital transformation. Challenges are not focused on technology or adoption approaches as these are available and matured. Traditional challenges of organisation change, culture and budget seem to not have been overcome, even after more than three decades.

Based on Infosys Digital Radar 2019, in terms of the digital maturity ranking in the Asia Pacific per country, Australia is within the top 5 out of 10 countries and New Zealand is in the top 7 out of 10 countries. Organisations are encountering obstacles in adapting successfully in the digital era.

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