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Conclusion: Cloud offerings, particularly Software as a Service, have many technical risks to iron out before they are palatable for any organisation that has a mature governance requirement. The vendors know this, and because they don’t want to raise these issues in the minds of less mature organisations, their master subscription agreements are typically thin on details or accountability, and heavy on indemnity. Given these unaddressed risks, CIOs should ensure that business executives are informed of the potential for service failure, as well as the implications and potential business impact.

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